About Us:
Hot Lake Springs Resort is a upscale hot springs retreat nestled amidst the serene beauty of NE Oregon. Our resort offers an unparalleled experience of relaxation, rejuvenation, and comfort to our guests. With a rich history dating back to 1864, Hot Lake Springs Resort has been a cherished destination for travelers seeking tranquility and wellness.
Position Overview:
We are currently seeking a dedicated and friendly Front Desk Associate to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring their experience is seamless and memorable. Your primary responsibilities will include, but are not limited to, welcoming guests, managing reservations, taking payments, enforcing policies, and providing exceptional customer service.
We have several positions available. Mornings, Evenings, and mid-shifts.
Weekend availability is required for these positions.
Must be 21+ to apply for this position.
Responsibilities:
- Greet guests in a warm and welcoming manner upon arrival.
- Assist guests with check-in and check-out procedures efficiently.
- Manage reservations and ensure accuracy of guest information.
- Provide information about resort amenities, services, and local attractions.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Handle guest payments and maintain accurate records of transactions.
- Collaborate with other departments to ensure guest needs are met effectively.
- Maintain cleanliness and organization of the front desk area.
- Process all communications from email to phone calls.
- Front desk beer and wine sales.
Requirements:
- Previous experience in hospitality, customer service, or related field preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using computer systems and basic office software.
- Positive attitude and willingness to learn.
- Flexibility to work various shifts, including weekends and holidays.
- Applicants must be 21 years of age to be considered
Benefits:
- Competitive pay rate
- Opportunities for career advancement
- Employee discounts on resort amenities
- Training and development programs
- Friendly and supportive work environment
If you are passionate about providing exceptional service and creating memorable experiences for guests, we invite you to join our team at Hot Lake Springs Resort. Apply now by submitting your resume and cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to welcoming you to our team!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- On call
Work Location: In person