Job Title: Front Desk Agent
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive impression and providing excellent customer service. The ideal candidate will have a welcoming demeanor, strong communication skills, and the ability to multitask effectively.
Duties:
- Greet and welcome guests upon arrival with a warm and friendly attitude.
- Check guests in and out efficiently, ensuring all necessary information is accurately recorded.
- Answer phone calls and direct inquiries to the appropriate department or individual.
- Assist guests with requests and provide information about hotel facilities and services.
- Handle guest complaints and resolve issues promptly and professionally.
- Maintain a tidy and organized front desk area.
- Process payments and maintain accurate records of transactions.
- Collaborate with other hotel staff to ensure guest satisfaction.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to prioritize tasks.
- Proficient in using computer systems and software.
- Ability to work well under pressure in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Nice-to-have Skills:
- Knowledge of reservation systems.
- Multilingual abilities.
If you are a customer-oriented individual with a passion for hospitality, we would love to have you join our team as a Front Desk Agent. Apply now to be part of our welcoming environment where your skills will make a difference in creating memorable guest experiences.
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Monticello, UT 84535 (Required)
Ability to Relocate:
- Monticello, UT 84535: Relocate before starting work (Required)
Work Location: In person
