Job Title: Account Executive
Location: Dallas, TX
Employment Type: Full-Time
Industry: Healthcare / Senior Living / Long-Term Care
We are seeking a dynamic and results-driven Account Executive to join our growing team. This role is ideal for a motivated individual with a passion for building long-term, strategic relationships and a talent for identifying and closing new business opportunities. As an Account Executive, you will manage a portfolio of clients, drive customer satisfaction, and contribute directly to revenue growth by actively developing and maintaining trusted partnerships within the senior living and healthcare sectors. Primary Responsibilities:
- Serve as the primary point of contact for assigned customer accounts
- Build and sustain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profitability
- Develop trusted advisor relationships with key stakeholders, including administrators and healthcare professionals
- Ensure timely and effective delivery of solutions aligned with client goals
- Communicate progress of monthly and quarterly initiatives to stakeholders
- Identify growth opportunities within existing accounts
- Forecast and track account metrics, including sales performance and client engagement
- Prepare and present account status reports regularly
- Collaborate with the sales team to identify and nurture new business opportunities
- Resolve client challenges and manage escalations to ensure satisfaction
- Compile data and documentation for Quality Assurance (QA) meetings
- Represent the company in QA meetings at client facilities
- Proven experience in a similar role (Account Executive, Account Manager, Sales Account Manager, etc.)
- Strong ability to communicate, present, and influence stakeholders at all levels, including C-suite
- Proficient in CRM tools (e.g., Salesforce, Zoho, HubSpot, NetSuite)and Microsoft Office, particularly Excel
- Skilled in delivering client-focused solutions and managing multiple accounts simultaneously
- Exceptional negotiation, presentation, and relationship-building skills
- Strong verbal and written communication abilities
- Bachelor’s degree in Business Administration, Sales, or a related field
- Previous experience in long-term care (LTC) or skilled nursing facility (SNF) environments is a plus
- Excellent time management, organizational, and interpersonal skills
- Strong Communication and Customer Service
- Customer Focus and Peer Relationships
- Integrity and Trust
- Technical and Functional Acumen
- Prioritization and Time Management
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