Role: Account Management Lead
THE OPPORTUNITY
MiQ is looking for an Account Management Lead to join our team.
The AM Lead role will be empowered to protect and grow client relationships across a portfolio of advertisers. This role provides an exciting opportunity to join an innovative company with award winning culture and ambitious growth plans. The AM Lead will manage individual contributors within the Account Management team, focusing on growing existing business through delivering best-in-class service for clients, strategic insights presentations, and upholding internal operational excellence. This role will have the opportunity to work collaboratively with sales, trading, product and analytics teams on some of the world’s most known brands.
WHO YOU ARE
YOUR PERSONALITY
We love different personalities at MiQ and strive to build teams constructed with diverse backgrounds and inclusive points of view. That said, we firmly believe that our values bring us together and we look for people who align with our values below.
- Passion – We love and live what we do.
- Determination – We always find a way to ‘figure it out’.
- Unity – We hold each other accountable. We win and lose as a team.
- Agility – We anticipate the unexpected, embrace and adapt to change.
- Courage – We dare to think unconventionally.
WHAT YOU’LL BE DOING
In the role you will be accountable for, but not limited to, the following:
Client Service:
- Focus on revenue: ensure Salesforce dashboards are set up accurately to monitor team performance and pacing toward goals
- Contribute to business growth by identifying incremental opportunities, growing accounts & strategizing new solutions on an ongoing basis, including recommendation of additional products to expand channels
- Lead team in developing best in class client insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
- Support team to ensure all employees have training and skills needed to successfully navigate their role and achieve delivery against fiscal and strategic objectives. Assess individual and team gaps and develop targeted training solutions.
Coach & Develop:
- Lead and mentor team of account managers, fostering a collaborative and high-performance culture with a focus on learning and development.
- Work with other Team Leads in region and cross-regions nationally to develop onboarding training materials for AM org.
- Support team with hiring proposals for management review; working with hiring team and support through interview process.
- Leverage performance management tools to provide thoughtful and actionable feedback to the team when there is opportunity for improvement and upskilling.
Project Management:
- Work hand in hand with regional “pod” to ensure client demands are met and client’s expectations are exceeded. This role is responsible for ensuring all client deliverables are best in class and delivered on time, remembering that the job is not done until the client is satisfied.
- Troubleshoot campaign challenges alongside the team.
- Schedule ongoing check-ins with team + client, ensuring timely delivery of all client reporting and ad hoc requests.
- Ensure timely delivery of all client reporting and ad hoc requests
Internal Collaboration:
- Collaborate with internal teams across region(s) to encourage ongoing thought leadership & MiQ product diversification.
- Attend all Sales and AM-related trainings to ensure product knowledge remains current
- Work with other commercial teams to deliver custom client solutions
- Balance team advocacy with state of the business and client needs to ensure alignment; serve as a resource to team members and consistently meet with each employee to discuss career pathing and growth opportunities.
Communication:
- Participate in weekly pod syncs and regional Board meetings (client performance review), ensuring alignment across teams by communicating updates and next steps effectively.
- Highlight weekly successes and areas for improvement with the leadership team, holding individual team members accountable and optimizing processes based on insights.
- Effectively communicate strategy & optimizations to internal and external partners; articulating how MiQ’s agnostic approach and Trading technology/ expertise sets us apart.
- Provide leadership support on key accounts by working closely with team members to strategize and execute effectively.
Innovation:
- Ensure processes align with client service standards, consistently aiming to surpass expectations.
- Propose solutions to senior team members that proactively support our clients with solving their business challenges.
- Strategize within the AM department and with sellers during pre-sale periods to grow and develop existing client business and win net new business.
- Stay informed about industry trends through reading related company or industry trade publications and attending earning calls. Serve as a trusted advisor to both internal teams and clients by providing valuable insights derived from these sources.
- Proactively seek input from a diverse range of team members to gather different perspectives.
YOUR QUALIFICATIONS
Experience:
- Minimum 8 years of advertising technology and/or media planning experience with programmatic experience highly preferred - previous management experience a plus!
- Understanding of the advertising industry at large and ability to convey that knowledge to others
- Experience working with Tier 1 agency and client direct clientele
- Proven commercial experience with clear evidence of delivering high-quality service to advertisers and growing business from “one-time deals” to strategic partnerships measured through revenue and/or business line growth
- A+ presentation skills with the ability to turn data points into a compelling media story.
Systems:
- Proficient in Google Campaign Manager, Sizmek MDX, Salesforce, and Atlassian (JIRA).
- Expertise with the Microsoft Office Suite
- Experience with Tag Management Systems a plus!
Required Skills:
- Demonstrates ability to effectively persuade and influence a diverse range of stakeholders, direct reports and clients.
- Possesses a strategic mindset with a proactive and problem-solving approach.
- Demonstrates strong time management skills and is able to prioritize and meet deadlines consistently.
- Alignment with MiQ's core values
- Competitive ‘winning’ mentality with a vision to grow your career as the company scales
- Ability to balance multiple priorities in a high energy work environment while managing delivery on tight deadlines
- Strong relationship-building skills, demonstrating high emotional intelligence and a commitment to fostering long-term partnerships.
WHO WE ARE
We’re MiQ, a programmatic media partner for marketers and agencies. We connect data from multiple sources to do interesting, exciting, business-problem-solving things for our clients. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.
Our business keeps growing and our company keeps getting better because we keep hiring smart new people.
People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.
If that sounds like you, we’d love to hear from you.
WORKING AT MIQ
OUR COMMITMENT TO INCLUSION AND DIVERSITY
Inclusion and diversity are core values at MiQ. Ensuring that we have a workplace which is safe and comfortable for everyone and embraces different ideas, different positions, and different people from all backgrounds is critically important to us. We are looking for passionate and determined people to join our team.
If you are open to sharing a bit more about yourself we greatly appreciate people taking the time to self-identify through the EEOC section of the application. This information ensures that we are able to capture an accurate picture of our candidate pool, helping us to design and drive recruitment strategies to help us build a diverse workforce.
Completion of the form is voluntary. Whether you choose to complete it or not, your decision will not be considered in the hiring process or thereafter. Any information that you do provide will remain confidential.
BENEFITS & PERKS- US MARKET
- Health benefits - covering medical, dental, vision with HSA and FSA options
- Company paid basic life and long-term disability plans
- An Employee Assistance Program (EAP)
- Paid maternity and paternity leave
- A Nursing Mother’s Program
- Generous PTO policy in addition to paid holidays
- Tax Free Benefits (Commuter/Health/Dependent Care)
- Inter-office travel opportunities and a company-sponsored trip (ask us about this!)
- Continuous education and training
- An open office and casual work atmosphere
Apply Today
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