Solutions Healthcare is seeking Admissions Representatives for our Port Saint Lucie Admissions Office. We are seeking driven, motivated, and preferably experienced representatives to add to our growing team! This position is responsible for managing and directing all aspects of admissions coordination. This position includes handling the front to end process required for anyone seeking mental health or substance abuse care. Admissions Representatives are an integral position that ensure an efficient and effective admissions process along with related tasks and responsibilities.
Essential Duties and Responsibilities:
- Answering incoming calls coming to the admissions lines and obtaining the necessary information needing to be able to conduct the call.
- Oversee potential clients and leads the admissions team is in touch with including scheduled admissions, family members in need, and referrals to outside facilities.
- Conducting pre-assessments with clients and determining level of care needed based on reported mental health symptoms, substance use, and medical concerns.
- Monitoring and handling incoming chats and inquiries on our company's Live Chat via website.
- Communicating with on-site staff and Director of Admissions about important information pertaining to their site location and incoming admissions.
- Prioritizing proper documentation in all software platforms used including Salesforce, KIPU, and admissions channels.
- Assist business development representatives with any potential leads (this can include speaking with the potential client, potential client's family or referral source)
- Ability to maintain confidentiality and adhere to HIPAA regulations.
Requirements:
- High school diploma or equivalent required
- Experience preferred, but not necessary with EMR or software systems used in substance abuse treatment including CTM, KIPU, Salesforce, etc.
- Ability to pass a Level II background screening & urine analysis test
- Availability to work night time and/or weekend shifts if needed
If interested in joining our growing team & company, please apply with your contact information & resume here on Indeed or email [email protected]
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Flexible schedule
Shift:
- 10 hour shift
- 8 hour shift
Work Location: In person
