Associate Customer Sales and Support Center (CSSC) Back Office Engineer Commercial Building Services

As our new Associate Customer Sales and Support Center (CSSC) Application Engineer, Commercial Building Services, you'll be providing technical quotations, product sizing guidance, and application support across multiple customer channels that ensure our customers receive accurate, timely solutions for their water technology needs.

What you will be doing

As a key part of the Customer Sales & Support Centre (CSSC) team, you'll create impact by delivering high-quality technical support and quotations that strengthen customer relationships, improve win rates, and drive sustainable growth across our commercial building services portfolio.

Your main responsibilities include:

• Provide technical assistance to customers on product sizing, applications, system solutions, accessories, installations, and pricing via phone, email, chat, and digital channels
• Follow established procedures and guidelines to prepare accurate technical quotations and promote alternative or complementary products where appropriate
• Manage and resolve technical enquiries through structured case management, escalating complex issues to senior staff when needed
• Register all customer interactions, opportunities, and master data in the global CRM tool according to company guidelines
• Collaborate with Sales Engineers, Product Managers, Distribution Centres, and Plant Planners to deliver end-to-end solutions including ETO configurations and pre-orders
• Liaise with suppliers and subcontractors to obtain pricing details and technical specifications supporting quotations and tenders

What makes you a great fit

Above all, you're a customer-focused technical communicator with structured problem-solving skills, discipline in following processes, and a genuine drive to learn and continuously improve. We'd also imagine that you are/have:

• Bachelor's or Master's degree in Engineering or a related field, or equivalent work experience (0-3 years)
• Strong written and verbal communication skills in English
• Proficiency in MS Office applications and comfort working with CRM and database systems
• Fundamental understanding of pump products, applications, and technical specifications

It's a plus if you also have:

• Experience in a customer service or technical support environment within the pump or water technology industry
• Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built.

Why you'll love working here

Day to day, you can look forward to:

• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Join Grundfos, apply today!