At Clifton, We're more than a company, We're a community of creators, thinkers, and problem=solvers. We foster an environment of Collaboration, Continuous Learning, and Mutual respect, We Believe the best Ideas can come from anywhere, and we empower our team to take ownership, experiment, and push the boundaries of what's possible
We are looking for a knowledgeable and customer-oriented Desktop Support Analyst to join our team. The ideal candidate will be responsible for providing technical support to end users and ensuring the smooth operation of desktop systems and software applications. The Desktop Support Analyst will troubleshoot hardware and software issues, install and configure software, and assist users with technical problems.
Responsibilities:
- Provide technical support to end users for desktop systems, software applications, and hardware peripherals
- Install, configure, and maintain desktop software and hardware
- Troubleshoot and resolve desktop hardware and software issues
- Perform software upgrades and updates
- Set up and configure new desktop systems for users
- Assist in creating and maintaining technical documentation
- Collaborate with other IT teams to resolve complex technical issues
- Provide training and support to end users on software applications and systems
- Monitor and maintain the performance of desktop systems
- Participate in on-call rotation for after-hours support
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- 2+ years of experience in desktop support or a related field
- Strong knowledge of Windows operating systems and software applications
- Experience with troubleshooting desktop hardware and software issues
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Certification in CompTIA A+ or other relevant IT certifications is a plus
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