Audio Visual Multi-Media Subject Matter Expert

General information

Description & Requirements

ManTech seeks a motivated, career and customer-oriented Audio-Visual Multi-Media (AVMM) Subject Matter Expert (SME) to join our team in Annapolis Junction, MD. The AVMM SME is responsible for Kitting and deploying small, medium and large conference rooms, classrooms and small meeting areas with video/teleconferencing, other integrated pieces of AVMM hardware and data walls in support of the Government customer.
 

Responsibilities include but are not limited to:

• With minimum to no supervision and guidance, evaluate, design, document, install, implement, test, and perform problem isolation and resolution, monitor, tune, and enforce standards for AVMM End User Devices and related networks.
• Maintain a complex range of AVMM and computer network components and systems.
• Support integration of a total AVMM network including the planning, design, installation, maintenance, management, and coordination of the AVMM network.
• Monitor, tune, and support basic existing AVMM devices (IPTV, Conference rooms of varying sizes and complexities) and network infrastructure to ensure stable, reliable, secure, and efficient AVMM operations.
• Support Identification, assessment, and development of detailed requirements for upgrading AVMM networks, such as supporting re-architecture of network segments in order to facilitate new requirements, technologies and growth.
• Analyze current products and recommends changes/upgrades to senior management.
• Assembles and updates documentation in the form of problem and change management tickets.
• Maintain timely and complete documentation of all daily and project work, using standard methods and procedures.
• Troubleshoot, and devise solutions to complex operational problems within the capacity and operational limitations of installed equipment.
• Follow technical standards set by senior level engineers.
• Communicate effectively with a wide variety of technical and non-technical audiences, including customers, team partners, and other staff members.
• May lead a small team to complete larger efforts (modernization, refresh, projects)
• Travel is required in support of service requirements ~20. This position also offers opportunities to support other bodies of work, at different locations, and to travel both CONUS and OCONUS (no hostile areas) for AVMM support.

Minimum Qualifications:

• Bachelor’s degree and 4 years of relevant experience. 
• Experience (basic knowledge) with Crestron programming, with the expectation of gaining greater competency
• Experience with service management knowledge in key ITSM processes including incident management, problem management, change management, service level management and knowledge management
• IATT Level 2 certification, such as Security+ CE is required, but will allow a Level 1 (Net+, A+, etc) to start but must attain Level 2 within 6 months of start date.
• Experience in a technical management role with an understanding of IT equipment and service life as well as planning and implementation of equipment replacement
• Experience with presentations with the ability to convey technical and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
• Experience with resource management with the ability to manage teams, personnel and customers’ needs
• Experience effectively managing and satisfying projects of a technical nature.

Preferred Qualifications:

• Experience with customer ticketing systems such as ServiceNow
• Expert Crestron programming capability a major +
• Support to network devices (including servers) in support of AVMM/IPTV/Streaming services
• PMP Certification, and ITIL Foundations V3 certification desired
• Experience with large scale enterprise IT contracts.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly
   

Physical Requirements:

• The person must be able to handle AVMM equipment to include up to 100” TVs with assistance.  Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.