Description
Location: Puyallup, WA
Job Type: Full-Time
Reports To: Service Manager
Salary: $74,000 - $136,000/year
- Commission Structure:
- 4.75% of RO parts and labor sales for CSI below zone.
- 5.25% for CSI above zone.
- 5.5% for CSI in the top 10% of the zone.
Join Our Team at Larson Chrysler, Jeep, Dodge, Ram!
Larson Chrysler, Jeep, Dodge, Ram is growing and we're looking for a driven and customer-focused Service Advisor to join our team in Puyallup, WA. If you're passionate about cars and delivering excellent service, this is your chance to build a rewarding career with a great company. We offer competitive pay, flexible hours, and plenty of opportunities for career growth.
Why You'll Love Working with Us:
- Career Growth: Opportunities for promotion to Service Drive Manager.
- Training & Support: Comprehensive initial and ongoing training to help you succeed.
- Team Environment: Work with a supportive, professional team focused on customer satisfaction.
What We’re Looking For:
- Customer-focused: You enjoy helping people and providing outstanding service.
- Tech-Savvy: Comfortable using technology and learning new tools.
- Energetic & Detail-Oriented: You approach every task with enthusiasm and attention to detail.
- Growth-Oriented: Ready to develop your skills and grow within a fast-paced environment.
Whether you're an experienced Service Advisor or new to the field, this is a fantastic opportunity to advance your career.
Key Responsibilities:
- Customer Engagement: Schedule service appointments, gather customer and vehicle information, and document vehicle issues on repair orders.
- Estimates & Updates: Provide accurate estimates for parts and labor, and keep customers informed about their vehicle's status.
- Process Management: Track special orders, follow up on parts, and submit warranty documentation.
- Customer Satisfaction: Ensure a high level of satisfaction by delivering excellent service and clear communication.
What We Offer:
- Strong Customer Base: Access to a loyal customer base and skilled technicians.
- Ongoing Training: Continuous learning and development to help you advance your career.
- Competitive Compensation: Rewarding pay structure with the potential to earn more.
- Career Advancement: Opportunities to grow within the service department.
Ready to take your career to the next level? Apply today to join the Larson Chrysler, Jeep, Dodge, Ram team and be part of our growing success!
Larson Automotive Benefits:
- Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment. We offer four plan options, including a $0 cost plan for employees.
- Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage.
- Company-Paid Life & AD&D Insurance:
o $10,000 in life insurance
o $40,000 in AD&D insurance for all benefits-eligible employees
- Additional Coverage Options:
o Supplemental Life and AD&D
o Long-Term Disability (LTD)
o Accident Insurance
o Hospital Indemnity
o Pet Insurance
Wellness & Support Programs
- Employee Assistance Program (EAP): A confidential, no-cost program offering support for:
o Mental health and emotional well-being
o Substance abuse
o Financial and legal challenges
o Family and relationship concerns
- KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.
Retirement Planning
- 401(k) with Company Match:
o Eligible after 60 days of employment (age 21+).
o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.
o Company match: 50% of the first 4% contributed.
o Optional flat-dollar and ROTH contributions available.
o Employees can opt out at any time.
Time Off & Holidays
- Paid Time Off (PTO):
o Accrual begins on your first day.
o Eligible to use after 90 days of employment.
o Accrual schedule:
0–2 years: 1 hour per 40 hours worked
3–10 years: 1.53 hours per 40 hours worked
10+ years: 2.30 hours per 40 hours worked
- Paid Holidays: Hourly employees receive six paid holidays per year.
Employee Perks
- Employee Vehicle Purchase Program: Access exclusive pricing on all brands we offer. Contact your dealership’s General Manager to learn more.
We are committed to supporting our employees with the resources they need to thrive—personally and professionally. Join Larson Automotive Group and build a rewarding future with a team that invests in your success.
Requirements
- Provide above average Customer Service.
- Automotive dealership experience preferred, but not necessary.
- Ability to properly handle potentially stressful situations.
- Friendly, courteous, professional with a "team player" attitude.
- Self-motivated to work independently as well as part of a team.
- Ability to take direction well.
- Clear and concise communication skills
- Highly organized
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
