Description
WORK, PLAY, & ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Essential Duties and Functions/Responsibilities/Tasks:
- Work under direction of Director of Operations.
- Communicate daily with hotel/restaurant/kitchen leadership regarding job assignments and required timeframe.
- Maintain high level of positive and professional approach with employees, coworkers, and guests.
- Maintain a proper flow of service and FOH staffing levels during shift.
- Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems.
- Check identification to ensure minimum age requirements are met for consumption of alcoholic beverages.
- Oversee activities of bar staff and expedite customer orders as needed, per company standards and policies.
- Passionately deliver refined, seamless service.
- Greet and welcome guests at the bar or in the bar area.
- Maintain cleanliness of all bar and lounge areas, including ice bins, shelving, stainless steel, mixers, cups, blenders, and soda guns.
- Maintain good working relationships with suppliers and identify opportunities to decrease operational costs.
- Work with the back of house team in your venue to ensure that all guest requests are met.
- Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
- Resourcefully solve any issues that arise and seize control of any problematic situation.
- Uphold company drink & food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff.
- Order supplies to stock inventory appropriately.
- Other duties as assigned consistent with the functions of this position as needed at the properties.
Benefits:
- Part-time employees receive: Dental, Vision and 401k!
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!
Requirements
- Excellent verbal communication and ability to multitask.
- High school diploma or equivalent experience/training. Four-year college degree, Hospitality preferred; or equivalent combination of education and experience.
- 2-3 years of bar supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred.
- New Mexico Food Handler Certification, ServSafe Manager Certification, and Alcohol Server Certification.
- Ability to work on your feet for eight hours or more.
- Knowledge of Restaurant Point of Sale systems.
- Must be able to lift/push/reach for/carry 30+ pounds frequently.
Report job
