Description
About Us
WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
The Opportunity
From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.
What will you do?
As Billing Assistant your key responsibilities will be to :
- Ensure the registration and validation of contracts in the system regardless of the channel, while ensuring the accuracy of the information (rates, exceptions, policyholder information, beneficiaries, vehicles, etc.)
- Manage active contracts to ensure the quality of information in the system for proper billing (cancellation, change of beneficiary, etc.) record and monitor financial flows (premiums and/or claims) in accordance with management's directives for a portfolio of clients or products.
You’ll be working on real client projects, performing the following tasks (not exhaustive):
- Ensure the validation of contracts imported into the web client space by checking the information that determines the risk and the premium.
- Manage active contracts to update the database (handling cancellations, changing beneficiaries, etc.)
- Receive new subscription files received by mail, verify the completeness of the file's documents, and follow up with contacts if necessary.
- Enter contracts received by mail into the system, verify the completeness of the information, and check the elements that determine billing.
- Ensure customer service reception, via phone and other communication channels (chat, email, etc.), analyze the request or need, and respond according to internal procedures.
Qualifications
What You’ll Bring
We are looking for highly driven with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.
- Proficient in Microsoft Office 365 (Excel, Word, PowerPoint)
- Confident and skilled in building relationships over the phone
- Strong customer service orientation
- Rigorous and reliable in approach
- A strong sense of team spirit
- Excellent analytical and organisational skills
- Minimum of B2 level in French, with C1 level preferred
Why WTW?
At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:
- Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
- Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
- Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
- Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
- Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
- Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
- Community and Celebration: Participate in corporate events and celebrate our successes together.
Join Us!
Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!
Willis Towers Watson is an equal opportunity employer.
