• Process credit card, ACH, invoices and direct debit billing transactions
• Complete daily processing of collecting fees including, posting of checks, wires and ACH transactions
• Manage client advisor billing and maintenance
• Review and process high volume of client account fee waivers
• Research and respond to inquiries via emails, instant messages, phone calls, scanned documents and case resolution within our CRM system
• Review of daily scanned documents in our imaging system
• Communicate regularly with multiple internal departments and business partners
• Record important notes and supporting documentation within the client account portal
• Daily balancing reports and numerous monthly fee reconciliation audits
• Maintenance of client accounting records with new or updated payment method and/or client contact information changes
• Credit card management
• Extensive research and review of account discrepancies
• Effectively communicate and utilize sound judgement to escalate issues that may require intervention of the Team Lead or Manager
• Assist in the development and revision of policies and procedures with emphasis on internal controls
• Ensure that all processing consistently meets established service levels, policies and procedures and done with a high degree of accuracy
• Other duties and projects as assigned
Qualifications Years of Experience: • 3-5 years of experience . Degree: • Bachelor’s Degree in Business, Finance, or related field . Certification: N/A . Skills & Abilities: • Proactive and analytical. Able to problem-solve and propose resolutions
• Possess the ability enter data and perform duties quickly, efficiently and accurately
• Proficiency with Microsoft Office Suites - Excel, Word (including mail merge) and Outlook
• Strong verbal and written communication skills
• Proven ability to prioritize, and complete assignments within specified timelines
• Detail-oriented, organized and dependable
• An optimistic team player with a consistently positive and flexible attitude
• Working knowledge of trust accounting systems, retirement accounts, IRAs, and alternative assets a plus
• IRA/IRS rules and regulations knowledge and experience a plus
• Ability to have reliable internet service in an effort to work efficiently in a remote environment
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