POSITION OVERVIEW
The Valet Booth Attendant is responsible for managing the valet parking booth and ensuring efficient and organized guest vehicle services. This position greets guests warmly, handles key exchanges, and coordinates with valet attendants to provide exceptional valet parking experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
- Maintain the valet parking booth, ensuring a professional and organized setup
- Welcome guests with a warm and friendly demeanor, creating a positive first impression upon their arrival
- Manage the check-in process for guests' vehicles, recording necessary information, and handling key exchanges accurately
- Communicate with valet attendants to ensure a seamless flow of vehicles and timely retrieval for departing guests
- Assist in managing parking logistics to optimize space and accommodate guest arrivals
- Collect valet parking fees from guests, accurately process payments, and maintain a secure cash handling process
- Provide guests with information about valet parking services, fees, and any other relevant details
- Handle guest concerns or issues related to valet services with empathy and efficiency, finding timely resolutions or escalating matters to Front Services management
- Ensure the proper functioning and cleanliness of equipment, such as ticketing machines and key storage systems
- Foster positive guest relations by being approachable, courteous, and attentive to their needs during the valet parking process
- Coordinate with other hotel departments, such as the front desk, bell services, and transportation, to ensure a seamless guest experience
- Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
- High school diploma or equivalent required
- Proven experience in a similar guest service role within a luxury hotel, high-end resort, or upscale establishment
- Ability to maintain a valid Drivers’ License and clean driving record
- Excellent communication and interpersonal skills, with a polished and professional demeanor
- Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
- Proficiency in using valet parking systems
- Knowledge of traffic flow management and valet parking best practices
- Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
- Work in a fast-paced, busy, and somewhat stressful environment
SUPERVISORY RESPONSIBILITIES
This position does not have any direct supervisory responsibilities.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to
push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
SALARY
$18 per hour
