Posting Details
Position Information
Job Title
Box Office Manager
Working Title
Box Office Manager
Position Type
Staff
Department
Bologna Performing Arts Center
Posting Number
201201627
Full or Part Time
Full Time
Benefit Eligible
Yes
If Other, Please Explain:
Tenure/Non-Tenure Track
Non-Tenure Track
Salary Basis
12 month
If Other, Please Explain:
Position Summary Information
Responsibilities
We are seeking a detail-oriented, self-motivated Box Office Manager to lead our ticketing operations and patron and volunteer communication efforts. This role is central to ensuring a smooth and professional experience for our audience, from ticket purchase to event day, and is ideal for someone who thrives in a multi-tasking, front-facing environment.
Key Responsibilities:
Ticketing & Patron Management:
- Manage all aspects of event creation and ticket building using Salesforce and Emma platforms. Updating events to website, and Facebook Events.
- Handle ticket tracking, reporting, and sales through our ticketing system.
- Oversee all patron communications through the ticketing software, including day-of-show emails and event-specific details.
- Coordinate Annual Membership ticket sales, including the pre-sale process and seating chart management.
- Track and maintain membership records via Excel; assign or update seating arrangements for members and corporate sponsors. Working with the DSU Foundation to maintain accuracy on membership donations.
- Ambassador program management, training and scheduling.
Box Office Operations:
- Open and close the box office, including cash drawer balancing, bank deposits, and reporting.
- Oversee and manage box office staff schedules, shift duties, and overall performance. Including the BPAC Ambassador program.
- Ensure accurate cash handling and daily sales reconciliation.
Administrative Support:
- Handle purchase orders, payment requests, and general administrative duties.
- Respond to emails, phone calls, and messages in a timely and professional manner.
- Serve as the receptionist at the front desk, providing exceptional customer service to patrons and guests.
- Prepare and mail correspondence, including letters and ticket mailings.
- Employee time tracking and submissions.
- Help BPAC team with day-of-show duties.
Qualifications
Qualifications:
- Proficient in Salesforce and Emma, or strong ability to self-train through tutorials, help guides, and video resources.
- Excellent organizational skills and attention to detail.
- Strong multitasking skills in a fast-paced environment.
- High proficiency with computers and software systems.
- Excellent written and verbal communication skills.
- Reliable, professional, and comfortable in a front-facing customer service role.
- Experience with ticketing platforms is preferred.
Additional Expectations:
- Must take strong ownership in self-training and learning the ins and outs of the ticketing system independently.
- Comfortable proofreading and accurately entering data such as patron names and phone numbers.
- Willingness to work event hours, including evenings and weekends as needed.
Must be able to meet deadlines in a fast-paced environment and proactively plan ahead by understanding the BPAC calendar, especially in preparation for peak busy seasons.
Salary
Commensurate with experience, qualifications, and university’s resources.
Minimum Qualifications
Preferred Qualifications
Special Instructions to Applicants
Additional Information
Posting Detail Information
Open Date
06/24/2025
Close Date
Open Until Filled
Yes
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- DSU Employee
- DSU Job Website
- Invited by Department to Apply
- MS State Employment Service
- HigherEdJobs
- Chronicle of Higher Education
- Diverse Issues
- Indeed.com
- Other
- * Will you now or in the future require "sponsorship" for an employment based visa status?
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter/Letter of Application
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3
- Other Document
- Other Document 2
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