Business Analyst - Advanced

SCDES servers need to be established and prepared to host applications at the Department of Administration’s Division of Technology Operations (DTO) state data center and in the commercial cloud. These applications have many dependencies on other systems, some of these dependencies will migrate however some will remain in the DHEC environment. The Business Analyst position will support the application migration.

Must Have/Required Skills:

• 5 years’ experience with government IT projects as a business analyst or in related roles
• 5 years’ experience in eliciting, analyzing, and documenting business rules, processes, and requirements
• Skilled in interviewing stakeholders and mining policy documents for requirement gathering
• Superb written and verbal communication skills with ability to craft clear requirements and status reports
• Fluent in English with the ability to communicate across executive, project, and technical teams
• Proficient in business modeling and graphical process flow techniques
• Hands-on experience with the system development life cycle (SDLC)
• Ability to analyze and organize complex technical data logically and efficiently
• Skilled in translating business needs into functional and technical specifications
• Expertise in developing and executing test scenarios for system validation
• Experience in process analysis, re-engineering, and simulation
• Proven problem-solving and troubleshooting skills
• Effective collaborator with users, vendors, and IT personnel
• Experience planning, directing, and reviewing work of technical teams and staff
• Ability to search and understand the framework of SQL database

Preferred/Nice to Have Skills:

• International Institute of Business Analysis (IIBA) Certifications such as CBAP (Certified Business Analysis Professional) or Certification of Capability in Business Analysis (CCBA)
• Certification such as PMI-PBA (Professional in Business Analysis)
• Leadership experience in technical teams
• Familiarity with business feasibility assessments and recommending IT solutions
• Experience managing system modifications and coordinating with business units
• Subject matter expertise in complex content, processes, and procedures
• Ability to lead special projects and direct outcomes
• Experience in estimating analysis and development effort with developers
• Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.
• Experience using JIRA and Microsoft Office products.
• Basic understanding of mainframe systems

Required Education and/or Certifications:

• A bachelor's degree in computer science or a related area and experience in computer system development and modification. Relevant experience may substitute for the bachelor’s degree on a year- for-year basis.

Business Analyst Position Summary/Job Purpose:

• The Business Analyst leads the Office of Technology (OT) application migration efforts by bridging business and technical teams, streamlining processes, and ensuring readiness through testing, training, and stakeholder collaboration.

Key Responsibilities/Job Functions:

• Program Area Facilitation and Migration Readiness - Facilitate program area analysis and implementation, serve as a liaison between program area staff and development teams, including vendors, stakeholders, and OT staff. Lead and document meetings to collect configuration artifacts, establish system and business context, and prepare migration-related deliverables, e.g. roadmap. Lead the effort of developing and categorizing configuration into processes in preparation for modifications, migration, testing, and production.
• Testing, Training, and User Readiness for Migration - Lead the development and execution of test plans, continuously providing feedback to program area and development staff. Assist with minor configuration based on discussions and feedback
• with the program area. Assist in providing training before, during, and immediately after implementation as needed and appropriate. Ensure the application is viable for the user and that the user experience is as effective and efficient as possible, continuously evaluating and recommending improvements to enhance usability and satisfaction.
• Collaborate with stakeholders to ensure user requirements are understood and integrated into the development process.
• Process Engineering and Migration Support - Analyze existing and target system processes to identify opportunities for efficiency and cost savings during application migration. Serve as a subject matter expert for highly technical content, processes, procedures, and system functionality. Review configuration and migration-related tickets for technical accuracy and completeness. Support product owners in assessing system enhancement requests stemming from migration gaps or user feedback and ensure routing through appropriate channels.
• Allow flexibility to support smaller agency application projects or consultation. Participate in agency meetings that support understanding the scope of application migration within agency goals and strategies.