Business Architect

You’re agile, keen and open to meaningful work and opportunities that come your way.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

You’ll play a pivotal role in translating business strategy into actionable outcomes by designing and maintaining enterprise business architecture frameworks. You’ll align business structures, processes, people, information, and technology with strategic goals to enable efficiency, agility, and scalability.

You’ll lead the development and maintenance of business capability models, mapping maturity and identifying gaps across the enterprise. Using value stream and value chain mapping, you’ll uncover opportunities to optimise workflows and improve customer outcomes through outside-in thinking.

As a leading practice architect, you’ll bring expertise in simplifying complexity, applying structured methods, and embedding governance that drives consistency and adoption. You’ll collaborate across business units to integrate processes, roles, and technology into a cohesive architecture that supports smarter, faster, and more resilient service delivery. Your ability to analyse, discover, and share insights will influence enterprise-wide decisions and shape the future operating model.

For more information on this position and business unit, view the role description and information pack.

About you

You bring strong knowledge of BizBok, capability modelling, and maturity mapping, with the ability to align people, processes, information, and technology to strategic objectives. You are an analytical thinker who can apply industry trends, benchmarking, and leading practice to support enterprise design and transformation outcomes.

You have experience facilitating stakeholder discussions that build alignment, challenge assumptions, and support effective decision-making. You are proficient in enterprise modelling tools such as Signavio, Capsifi, Orbus iServer, Visio, or similar platforms, and can communicate complex concepts clearly across diverse stakeholder groups.

You have experience working in large, complex public sector or enterprise environments and applying systems thinking to connect customer needs, business objectives, data insights, and operational outcomes. Exposure to operating model design, enterprise transformation, service delivery improvement, Lean, Six Sigma, and collaboration with CX and service design teams will be highly regarded.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, Tuesday 13 October 2026.

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

#LI-Hybrid