Position Summary:
The Business Banking Specialist plays a critical role in supporting RiverBank’s relationship-driven approach to serving small and midsize businesses. This individual is responsible for business development, client engagement, and consultative sales efforts focused on deposit growth and merchant services. The role blends internal collaboration with external relationship-building to deliver customized banking solutions that align with client needs and drive profitability.
Primary Duties and Responsibilities:
Business Development & Relationship Management
- Develop and grow a portfolio of business clients through proactive outreach, referral development, and networking.
- Identify current and emerging client needs and match them with RiverBank’s business banking solutions, with a focus on deposits and merchant services.
- Maintain an active sales pipeline and meet individual production goals for new deposits and merchant sales.
- Cultivate strong, collaborative relationships with commercial lenders to encourage reciprocal referrals and integrated client support.
- Actively engage in local business associations and networking groups to enhance visibility, foster relationships, and grow a professional network.
- Maintain a proactive, sales-oriented mindset with regular outbound outreach, including meetings and attendance at relevant professional events.
Customer Engagement & Retention
- Lead and manage all aspects of the onboarding process for new business clients, ensuring smooth setup of deposit accounts and banking services.
- Respond promptly to inquiries from clients and internal teams, consistently assessing and prioritizing tasks to maximize efficiency and service quality.
- Deliver responsive, high-quality customer service with a strong awareness of opportunities to transition service interactions into sales engagements.
- Conduct regular customer reviews to uncover opportunities for process improvements, cross-sell opportunities, and overall relationship expansion.
- Serve as the point of contact for business banking clients, collaborating with internal teams to resolve service issues and deliver high-touch support.
Product Support & Innovation
- Partner with internal product teams to help implement, test, and enhance business banking solutions.
- Lead customer demos and onboarding for deposit products, treasury management, and merchant services.
Research & Problem Solving
- Interface directly with customers and internal staff to investigate pain points and recommend solutions tailored to business banking clients.
- Assist in documentation, analysis, and delivery of feedback for continuous improvement of products and service workflows.
Market & Industry Insight
- Stay informed on economic trends, competitive offerings, and evolving small business banking needs.
- Identify target industries and ideal client profiles that align with our merchant services offerings to drive strategic growth.
- Share relevant insights with the Commercial Banking team to ensure RiverBank stays ahead of the curve in delivering value.
Qualifications:
- 3+ years of experience in business or commercial banking, preferably with a focus on small to midsize businesses
- Proven track record in deposit generation and selling banking services (e.g., merchant services, cash management)
- Strong interpersonal and communication skills, with a client-first mindset
- Knowledge of small business banking products and local market dynamics
- Ability to work both independently and collaboratively across teams
- Bachelor’s degree in finance, business, or a related field preferred
Key Attributes for Success:
- Strategic thinker with a strong hands-on execution capability.
- High ethical standards, personal integrity, and commitment to operational excellence.
- Ability to foster positive internal and external relationships.
Why RiverBank?
We’re a purpose-driven bank that values Collaboration, Kindness, Motivation, Innovation, and Productivity. You’ll step into a high-impact role with visibility, influence, and the opportunity to shape the financial future of a growing, values-led institution.
More to Know:
- RiverBank was named the #2 Best Place to Work in the Inland Northwest (we're coming for #1 in 2025)!
- Vacation (3 Weeks), Sick Leave (12 days a year), Volunteer Time off (24 hours) & All Bank Holidays (at least 40+ paid days off a year total that increase with tenure)
- 90% Employer Paid Medical & 100% Employer Paid Vision, Dental, & Long-Term Disability Insurance for every Team Member
- An HRA where an employee only pays $600 towards their medical deductible and the company reimburses any other deductible costs ($4,900+ value)
- Employer-paid Life Insurance (two times your annual earnings)
- Employer Paid Employee Assistance Program
- 4% company 401k match on contributions after 3 months
- Paid Parental Leave
- Discounted Rates on Pet, Home, & Auto Insurance
Is this role not an exact fit? Feel free to check out the rest of our opportunities @ BambooHR!
Go here to see an overview of the hiring process of RiverBank, how you can best prepare, and give us your thoughts on this posting!
RiverBank is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices. RiverBank, Inc. does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
