We’re seeking a strategic and highly organized Business Operations Manager to support the General Manager (GM) of LS&H’s Commercial Business Unit in driving operational excellence and business performance. This individual will play a critical role in enabling effective decision-making, aligning cross-functional initiatives, and ensuring the smooth operation of the business unit. The ideal candidate is a proactive problem-solver with strong business acumen, exceptional communication and organizational skills, and the ability to work across diverse teams and priorities. This role would be a key member of the GM’s Leadership Team.
About You – experience, education, skills, and accomplishments
- Bachelor’s degree in business administration, management, or related field of study or relevant, equivalent work experience.
- Minimum 7 years of business operations or relevant experience
- Life Sciences & Healthcare and/or SAAS industry experience preferred
What will you be doing in this role?
- Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of quarterly and annual business plans, objectives and key results, and executive updates.
- Own the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions.
- Serve as a key liaison between the GM and functional leaders across sales, marketing, technology, and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives. Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting.
- Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM’s time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows.
- Lead and execute high-impact, cross-functional projects from inception through completion. Monitor progress, resolve issues, and communicate outcomes to stakeholders.
- Support internal communications, including town halls, team updates, and leadership messages. Champion an inclusive and collaborative culture within the business unit.
Ownership & Objectives:
Strategic Planning & Execution:
Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of monthly, quarterly and annual business plans, objectives and key results, and executive updates.
Business Performance & Analytics:
Own the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions.
Cross-functional Coordination:
Serve as a key liaison between the GM and functional leaders across sales, marketing, technology, and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives. Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting.
Leadership Enablement:
Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM’s time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows.
Project Management:
Lead and execute high-impact, cross-functional projects from inception through completion. Monitor progress, resolve issues, and communicate outcomes to stakeholders.
Communications & Culture:
Support internal communications, including town halls, team updates, and leadership messages. Champion an inclusive and collaborative culture within the business unit.
About the Team
At Clarivate, we empower our Life Sciences & Healthcare customers to deliver treatments that improve patient lives and create a healthier tomorrow. Our market-leading intelligence solutions and transformative data technology equip our customers with the insight and foresight needed across all their initiatives from early-stage drug discovery right through commercialization and beyond.
Hours of Work
This is a full-time position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed. The role also offers a hybrid working arrangement, requiring you to be in the office 2-3 days a week.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
