Company Description
About Us
At Next Comms Talk, we are a dynamic communications agency dedicated to building meaningful connections between brands and their audiences. With a commitment to innovation, collaboration, and measurable results, we deliver high-impact campaigns and project solutions that drive success. We thrive on strategic thinking, agile execution, and empowering our team to grow professionally in a fast-paced environment.
Job Description
Job Description
Sharpcontra is currently seeking a dedicated and professional Call Center Agent to join our dynamic customer service team in Boston. As a Call Center Agent, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing outstanding support over the phone and via email.
Responsibilities
Answer incoming calls and respond to customer inquiries promptly and professionally
Resolve customer concerns with empathy and efficiency
Maintain accurate records of customer interactions and transactions
Provide detailed product/service information when requested
Escalate complex issues to the appropriate department
Meet or exceed performance metrics and quality standards
Participate in ongoing training and team meetings
Qualifications
Qualifications
High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
Minimum of 1 year of experience in a customer service or call center environment
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Ability to multitask and stay calm under pressure
Proficient in basic computer applications and CRM systems
Reliable, punctual, and able to work in a team-oriented environment
Additional Information
Benefits
Competitive salary ($48,000 - $54,000 per year)
Paid training and continuous development opportunities
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for internal advancement and long-term career growth
Supportive and inclusive team culture
