About Us
At Comprehensive Urology, we are passionate about improving lives through expert, compassionate care. Our growing practice supports patients with a wide range of urological health needs—from kidney stones and urinary tract infections to complex conditions like prostate cancer and incontinence.
As a Call Center Agent – Medical, you will play a key role in shaping the patient experience. You'll be the first point of contact for patients across our 16+ office locations and will help guide them to the care they need with empathy, precision, and professionalism.
What You'll Do
- Promptly answer incoming calls from patients for all clinic locations with courtesy and professionalism
- Triage clinical calls by asking the right questions and accurately documenting symptoms and concerns
- Uncover the true reason for the call through branching questions and active listening
- Schedule appointments based on physician availability, patient symptoms, and established protocols
- Accurately document patient requests and call details in the electronic medical record (EMR)
- Maintain efficient call control to meet individual and team call volume goals
- Collaborate with coworkers to ensure seamless patient service and workflow coordination
- Stay up to date on 16+ site protocols and over 50 provider schedules to deliver accurate information
- Perform additional administrative duties as assigned by the Call Center Manager
What We’re Looking For
- High school diploma or GED (required
- At least 1 year of experience in a healthcare or high-volume call center environment
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism
- Familiarity with AthenaOne EMR system (preferred)
- Reliable, punctual, and a team player with a strong work ethic
What We Offer
- Competitive hourly pay starting at $17.00+ based on experience
- Comprehensive benefits package, including:
- 401(k) with company match
- Health, Dental, and Vision insurance
- Life and Disability insurance
- Paid time off and holidays
- On-the-job training and professional development opportunities
- A supportive, collaborative work environment where your contribution matters
Make a Real Difference
Join a team that values compassion, teamwork, and excellence in patient care. If you're a service-minded professional who thrives in a fast-paced environment, we invite you to apply and become a vital part of the Comprehensive Urology family.
Apply today and help us deliver exceptional care—one call at a time.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- Are you comfortable and effective at multitasking in a fast-paced, high-volume call center environment while maintaining accuracy and professionalism?
- Do you have at least one year of experience working in a healthcare or high-volume call center environment?
Ability to Commute:
- Royal Oak, MI 48067 (Preferred)
Work Location: In person
