Are you a compassionate and organized individual with a passion for providing exceptional customer service? GSS Lake Forest Home Care is looking for an On Site or Off Site Medical Call Center Agent to join our dynamic team!
As an On Site or Off Site Medical Call Center Agent, you will work closely with healthcare providers and patients to schedule appointments, answer questions, and assist with any other needs that may arise. Your main responsibility will be to ensure a positive experience for our patients and their families, while also maintaining accurate records and information.
We are seeking candidates who have excellent communication and customer service skills, with a strong attention to detail and the ability to handle multiple tasks efficiently. Prior experience in a call center or healthcare setting is preferred, but we are willing to train the right candidate.
Roles and Responsibilities:
- Answer incoming calls from patients and healthcare providers in a prompt and professional manner
- Schedule appointments for patients with the appropriate healthcare providers
- Verify insurance coverage and update patient records as needed
- Communicate with patients regarding any changes to their appointments or healthcare information
- Provide exceptional customer service by addressing any concerns or questions that patients may have
- Maintain confidentiality of patient information and adhere to HIPAA guidelines
- Collaborate with team members to ensure smooth operation of the call center
- Other duties as assigned by management
Qualifications and Requirements:
- High school diploma or equivalent
- 1-2 years of experience in a call center or healthcare environment preferred
- Strong communication skills, both verbal and written
- Proficient computer skills and ability to learn new software quickly
- Ability to multitask and work efficiently in a fast-paced environment
- Compassionate and empathetic demeanor towards patients and their families
- Strong organizational skills and attention to detail
- Ability to work flexible hours, including evenings and weekends if needed
Join our team at GSS Lake Forest Home Care and make a difference in the lives of our patients and their families. We offer competitive pay and benefits, as well as a positive and supportive work environment. Apply now and be a part of our mission to provide the highest quality of care to our community.
Compensation Range: $84K - $92K
