GlideFast Consulting, a division of Apex Systems, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. ServiceNow Elite Sales, Services and Technology Partner Authorized ServiceNow Training Partner.
About The Role
We are seeking a motivated and customer-focused Call Center Agent to join our Customer Support team. This is a work-from-home (WFH) / fully remote position that provides the opportunity to assist customers while enjoying the flexibility of working from your own space. As a key representative of our company, you will communicate with clients in English, ensuring their needs are met, questions are answered, and concerns are resolved. This hourly, full-time role is ideal for a problem-solver with excellent communication skills who thrives in a fast-paced, team-oriented environment.
What You'll Do
- Handle inbound and outbound calls professionally to address customer concerns and inquiries.
- Provide accurate and timely information to customers regarding products and services.
- Resolve customer complaints effectively and escalate issues when necessary.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Meet individual and team performance metrics, including call quality and response time goals.
- Work collaboratively with other team members and departments to ensure a seamless customer journey.
- Stay updated on company policies, procedures, and product knowledge to deliver the best customer support experience.
Qualifications
- Previous experience in a customer support or call center role is preferred.
- Proficiency in English with excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Exceptional attention to detail and organizational skills.
- Comfortable using customer relationship management (CRM) tools and other relevant software.
- Reliable high-speed internet connection and a quiet workspace for uninterrupted remote work.
The pay range for this role is:
23.19 - 34.18 USD per hour(Remote (Anchorage, Alaska, US))
