We make the best quality tea while providing an environment that helps our teammates grow.
Vision on Personal Growth:
At TP TEA, we not only teach you the basic working skills, but also value in teaching you the right perception and mindset on how to handle situations and interact with others. We will provide full training for Cashier/Barista/Tea Maker. And we have A Full Employee Promotion Process to help our teammates grow.
Career Growth Opportunities:
At TP TEA, we believe in promoting from within! As you gain experience, you'll have the chance to advance into leadership roles, including:
- Shift Lead: Take on additional responsibilities, lead a team, and help manage daily operations.
- Store Manager: Oversee store performance, manage inventory and budgeting, and ensure the overall success of the store.
Responsibilities:
To make a great team, the teammate at TP TEA is responsible for:
- Assisting the shop Manager
- Adhering to the Client’s culture and guidelines, the Health Department’s regulations, and TP Tea standards and expectations of Tea quality, freshness and presentation
- Greet customers as they enter
- Give customers drink menus and answer their questions regarding ingredients
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages following recipes
- Serve beverages and prepared food, like cookies, pastries and muffins
- Receive and process payments (cash and credit cards)
- Keep the bar area clean
- Maintain stock of clean mugs and plates
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items
Skills:
- Beginner welcome, it's okay if you don't have previous experience
- Willing to be a good team player
- Have a positive, friendly, can-do attitude
In the performance of respective tasks and duties all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
MAJOR DUTIES/FUNCTIONS/TASKS:
Overall Management
- Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management
- Teaches and adheres to TP Tea philosophy, culture and commitment to quality Tea beverage and exemplary service
- Takes ownership of the tea
- Maintain the quality of tea
- Has a Passion for Tea
Customer Service and Client Relations:
- Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions
Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager. Interacts with customers and resolves customer complaints in a friendly and service oriented manner.
- Communicates with the Client honestly, accurately and in a timely manner.
Special Events:
Assists Shop Management team with special events as needed with staff, culinary and management presence.
Note: Job duties are subject to change as needed.
Job Type: Part-time Pay: $19.00 - $22.00 per hour
Benefits:
- Flexible schedule
- Referral program
Shift:
- Day shift (10am-5pm)
- Night shift (4pm-10pm)
Experience:
- Guest services: 1 year (Preferred)
- Barista experience: 1 year (Preferred)
Shift availability:
- Day Shift
- Night Shift
- Weekday Shift
- Weekkend Shift
Work Location: In person
REQUIREMENTS
- Good Communication skill
- Teamwork Skills
- Flexible schedule
- Good Time Management
- Being On time
- Fast Learner
