The Claims Advocate position is responsible for serving as the liaison between client and insurer regarding all claim matters. Claims Advocates take a proactive approach to advocate on behalf of clients for the best possible claim outcome and employ best efforts to ensure that the clients’ interests are protected by policies of insurance placed by Marsh McLennan Agency.
Principal Duties and Responsibilities
Manage all aspects of a claim including: evaluate applicable coverage; enter claim into agency management system; prepare loss notice and report claim to carrier (if applicable); follow up on a regular basis to make sure claim is progressing; keep insured and producer updated on status; update agency management system with updated information
Coordinate between client and insurer to discuss all aspects of coverage and assist with resolution of coverage issues which may involve on-site visits
Take proactive role in client advocacy in all aspects of claims
Assist with needs assessments as to establish reporting procedures and service commitments
Provide technical expertise in response to client inquiries concerning claim matters
Provide client with claim status reports; review and maintain claim files as needed or required by service commitments
Schedule and participate in formal claim reviews, stewardships, client presentations as needed or required by service commitments
Notify underwriting of accounts with adverse claim history that may need attention during renewal process
Identify trends in claims and notify management and loss control to help facilitate a resolution
Interface with other departments to ensure effective communication and operation; provide technical support to other departments; maintain high standards of client service
Maintain current knowledge of insurance contracts, industry trends, attend seminars, workshops, training programs, as necessary and appropriate
Assist in renewal process by obtaining loss runs as needed
Conduct all business in accordance with established policies and procedures
Other duties as assigned
Knowledge, Skills and Abilities
Required:
High School Diploma
3 + years commercial claims experience in the area of Property, General Liability, Premises Liability, Auto, D&O, and EPLI.
Active Arizona Property/Casualty or Adjuster License (or ability to obtain within 3 months)
Working knowledge in areas of investigation, reserving and coverage analysis
Ability to negotiate with the adjusters to positively impact the outcome of a claim
Ability to effectively communicate, both written and verbally, to internal and external parties
Excellent time management, organizational and multi-tasking skills with high attention to detail
Ability to build and maintain effective relationships with clients, carriers and peers
Ability to work independently and in cross-functional teams
Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point)
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