Claims Summer Temp

Job Summary:
The Claims Temp will be responsible for handling claims which may include government or commercial accounts and consumer customers, in an accurate and timely manner. They will speak with customers, agents, and accounts, to investigate and resolve issues, as well as utilize the service of the repair firm network to provide inspection of the damages. The Claims Temp will assess the situation to determine liability by analyzing all shipping documents, contract agreements, Tender of Service, Interline agreements, and Rules and Regulations. Communication of claim settlement may be in either verbal or written form.

Description of Duties

Verification

• Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified
• Utilize all contract paperwork, contract agreements, repair firm assessments, hauler/agent/helper/account//customer communication in the assessment of liability and the investigation of the claim

Negotiation

• Determine the value of claimed items, repair options vs. cash-out and pre-existing damage vs. transit related damage. Review carrier liability and propose the settlement offer with the customer. Negotiate any disagreements in the initial offer and establish final settlement. All settlements must be within legal carrier liability and meet the contract terms of the move

Maintain Records

• Keep accurate notes which may include conversations and justification for approvals/denials

Repair Firms

• Direct repair firms in providing the necessary inspection and repair reports to ensure accurate and timely settlement

Projects

• Various projects as assigned

Qualifications and Preferred Skills

• High School Diploma required, AS or BS degree preferred
• Minimum 1-3 years in Claims or Customer Service setting
• Excellent verbal, written, and problem-solving skills a Must
• PC experience required, including Word and Excel
• Must be organized and able to multi-task
• Must enjoy speaking directly to the customer to move toward claim settlement

Education and Certification Requirements
High School Degree or Equivalent

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.