The Academy, Computer Training Centers
www.academyflorida.com
Cloud and Network Help Desk position in Miami, Florida - Daytime and Nightshift Needed
The Academy, is a global leader in IT certification training and development, offering several certification boot camp programs in Coding, Cloud, Cybersecurity and Project Management. The Academy is currently hiring for our IT Helpdesk to assist our staff, educators and clients. IT Helpdesk candidates are given the unique opportunity to research, and further develop their skills, while performing helpdesk activities in a dynamic, project-based setting. This candidate will address customer issues and resolve moderately complex problems in the areas of systems configuration/setup, product functionality, and systems enhancements; escalate to the appropriate team, as needed.
These positions are responsible for answering technical calls, entering trouble tickets into a ticket system.
Also responsible for monitoring and remotely maintaining clients through the use of Remote Management software.
Possible bench work on computers brought into the office or server build outs.
ESSENTIAL FUNCTIONS:
- Answering technical calls and providing phone or remote support.
- Creating/maintaining service tickets and knowledge databases.
- Research events and alerts for potential resolutions to client and server issues.
- Maintain internal systems at office and perform installations of software as needed.
- Responsible for assisting with the support of Windows 10 and Microsoft Server Technologies
- Responsible for documenting processes and maintaining workflow processes.
- Maintaining a clean environment and support Student Service staff
- Rectifying client issues through the use of our management software.
- On site visits to client office for any possible support functions.
IT Helpdesk candidate must be able to adjust to a rapidly changing environment and have excellent interpersonal, communication (both verbal and written) and problem-solving skills. It is essential that the individual chosen be a team player capable of success in high-stress situations. Experienced candidates are preferred. The ideal candidate must have a balance of customer service focused soft skills as well as an aptitude for the technical nature of this position.
Perks and Benefits
- Comprehensive Health & Wellness Benefits Package
- Parental Leave Program
- New Device Allowance
- Socials, Outings & Retreats
- Culture of Learning & Development
- Flexible Working Hours
- Work from Home Flexibility
Training
Training period is paid and it is not fixed in length, depending of knowledge/experience/performance could last not more than three and not less than one month.
Job Type: Full-time
Salary: $38.50 - $80.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
About The Academy
With more than 20 years of IT training experience, The Academy is uniquely qualified to help advance your IT career. Whether you are an experienced IT Professional looking for additional skills or IT certification or you are looking to start a new career in technology, The Academy has the training you need. Our Corporate Division trains more than 2,000 IT Professionals and Developers from over 500 companies each year. Our accelerated IT Vocational programs are designed to teach you the IT career skills needed to start a new IT career in just four months – even if you have no previous technology experience.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.
Job Types: Full-time, Part-time
Pay: $38.50 - $80.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: Hybrid remote in Miami, FL 33126
