Our company's unrelenting commitment to customer satisfaction has resulted in its growth and outstanding positive reputation. ITcaprs handles everything from iPhones, Samsung, Google Pixel, iPads, MacBooks, Laptops, and other devices.
We seek a candidate who can work well with customers when diagnosing, troubleshooting, and repairing devices.
Duties and Responsibilities:
- Diagnose and perform repairs, including screen and component replacement for Phones, iPads, MacBooks, and Laptops
- Set up, update, and configure computer, phone, and tablet systems, including operating systems, hardware, and software applications.
- Explain complex technical issues to customers in a non-technical, simple-to-understand manner
- Interact with clients in a professional, courteous, and friendly manner and maintain a positive work environment.
- Maintain a clean and professional appearance in the office and shop
- Assist with inventory management of computer, phone, tablet equipment, parts, and supplies.
Experience and Qualifications:
- Required minimum of 1 year of experience as a Computer, Phone, and Device Technician or a similar role
- Outstanding customer service skills
- Excellent technical, problem-solving, and analytical skills
- Excellent documentation, organizational, and verbal communication skills
- Strong written and oral communication skills
- Work well in a small group environment
Required Credentials in at least one:
- WISE Level 1 and 2 Certification
- Apple Certification
- CompTIA Certification
- Candidate must be willing to pursue certifications.
Our Work Environment:
- Modern office and shop setting
- The Technical Shop is equipped with automatic machines and lasers for phone and tablet screen repair, Vari-electric work tables, specialty tools, equipment, and staff computers.
- Family-owned business.
- Seven years in business.
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the organization's ongoing needs.
Candidates with additional certifications or experience in specific areas, such as Apple, WISE, CompTIA, or Phone Repair History, will receive additional consideration.
Job Type: 30 to 39 Hours per Week
Pay Rate: $18.00 - $28.00 per hour
Bonuses: Annually
Website: ITcaprs.com
Job Type: Full-time
Pay: $22.27 - $23.36 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
- Relocation assistance
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Application Question(s):
- Do you have experience working on gaming computers?
- Are you Apple Certified, Wise Certified, or CompTIA Certified?
- How much experience do you have working on phones and laptops?
Ability to Commute:
- Cleveland, GA 30528 (Required)
Ability to Relocate:
- Cleveland, GA 30528: Relocate before starting work (Required)
Work Location: In person
