EXPECTATIONS:
The Coordinator, Fan Services role within the Georgia Swarm Ticketing Department is essential to the success of our ticketing operations. This position is responsible for managing ticket inventory, processing sales orders, supporting research and development initiatives, and driving sales across all ticket package offerings.
The Coordinator, Fan Services role within the Georgia Swarm Ticketing Department is essential to the success of our ticketing operations. This position is responsible for managing ticket inventory, processing sales orders, supporting research and development initiatives, and driving sales across all ticket package offerings.
The Coordinator must be flexible and available to work non-traditional hours, including evenings and weekends, in order to meet departmental goals. Success in this role will come through consistent collaboration with the sales and leadership teams, strong attention to detail when processing ticket orders, and delivering outstanding customer service to fans in all ticketing-related matters.
RESPONSIBILITIES
- Work closely with the Ticketmaster ticketing system, Salesforce CRM system, FEVO, Vet Tix, and other relevant business solution software.
- Assist in creation of all ticket-related offers and campaigns for build (these include but are not limited to price codes, links, promos, offers, etc.)
- Collect, organize, and present reports related to ticketing (these include but are not limited to pipelines, projections, and paid ticket and comp reports).
- Serve as a liaison for sales department to resolve ticketing issues.
- Assist in overseeing the Swarm Box Office on gamedays to ensure the fan experience is smooth and welcoming.
- Help create and administer ticket sales contests/campaigns for sales reps.
- Obtain, assign, and distribute ticket prospect lists to sales reps.
- Assist in the preparation of Digideck presentations.
- Sell Memberships, Flex Packs, group outings, and premium seating options.
- Conduct sales conversations through phone calls, emails, community events, networking events, and face-to-face meetings.
- Manage a pipeline of prospective clients in all categories listed above with a major focus on building relationships and closing business while servicing current accounts.
- Surpass the established sales goals set by management.
- All other duties as assigned.
QUALIFICATIONS:
- College degree required.
- Ability to work in a fast-paced environment with a front office team.
- Possess strong communication skills both on the phone and in-person.
- Solid organization skills and attention to detail are a must.
- Knowledge of Microsoft Office programs required.
- Customer service experience preferred but not required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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