Responsible for evaluating, designing, coordinating and delivering a comprehensive range of learning and education programs relating to Disability and Absence administration. Assists with the implementation of develop programs and course content to meet the department and client needs.
- Deliver and/or coordinate consistent high quality training (both on-site and virtual) for new Disability and Leave specialists covering a range of system navigation and end-to-end processes
- Work in conjunction with business unit leaders and HR partners to gain knowledge of learning gaps and conduct initial needs assessment
- Define overall development & learning objectives, design learning path curriculum, identify & curate content.
- Develop teaching aids such as participant and instructor guides, reference works etc. using instructional design and learning methodologies
- Conduct talent assessment debrief sessions supporting individual learning and development
- Upholds the Crawford Code of Conduct
- Bachelor's degree in Education, Business or related field
- 5+ plus years of professional experience in training.
- Prior work experience employing instructional design principles and practices including adult learning methodology, interactive training and learning design, eLearning design principles, and designing for multi-generational audiences.
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Experience in one of the disciplines below is beneficial:
- Disability and Absence Management
- Training — Facilitation
- Talent Management— Professional Development
- Consulting — Organizational / Talent Design
- Strong understanding of instructional design and adult learning methods
- Deep understanding of the content and course creation methods
- Experience with third party learning content and ability to integrate into customized learning program to meet internal needs for development of staff
- Knowledge of talent assessment tools and experience conducting group and 1:1 debriefing sessions to explore individual learning opportunities
- Excellent writing, communication and public speaking skills
- Solutions oriented and client focused
- Great interpersonal skills — open, honest and empathetic
- High energy, passion and ability to motivate others
- Strong organizational ability, including time management and project management skills
- Excellent analytical ability
- Ability to learn and use new technologies to design and deliver training
- Position requires some travel
- Maintenance of certification and/or licensing in field; continuing education courses when required
- Must complete continuing education requirements as outlined by Crawford Educational Services
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Why Crawford?Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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