Become a Part of Something Big!
Our mission at the Keys to Change campus is to create a safe, engaging, holistic community
that empowers people to end their homelessness and create positive, long-term changes.
We offer a dynamic work environment where your ideas and critical thinking skills will be valued
and your contributions will directly influence the lives of those in need.
We are looking for individuals who are ready to be part of something bigger than themselves,
who want to challenge the status quo.
At Keys to Change, your work will matter, your voice will be heard, and together,
we will transform lives and strengthen communities
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long and Short Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Summary
Pay: $18.00 hourly
The Crisis Intervention Specialist 3rd Shift is the point of contact for individuals accessing homeless services and experiencing crisis that could result in homelessness at night. This position is responsible for providing motivational approaches, knowledge of community support resources, and connections to such resources based on the individuals' needs, including possible connections to mental health and/or substance abuse concerns and trauma. This individual will also collect demographic information, and triage individuals into needs-based services.
The Crisis Intervention Specialist 3rd Shift is responsible for phone-based services and emergency interventions for all individuals seeking services through the Welcome Center at night. Responsibilities are determined by the Campus Night Manager and can be revised as necessary with proper notification and training provided, where appropriate.
Essential Functions
Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
Collect client demographic information and obtain appropriate releases of information.
Coordinate with campus partners to facilitate entry into shelter and other campus services.
Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
Conduct vulnerability assessments (VI-SPDAT).
Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care and national best practices.
Foster healthy and productive relationships with community collaborates including mental health providers, housing providers, and social service agencies.
Document client interactions in HMIS system.
Oversee waiting area assuring all clients are signed in and assuring all clients are treated in a trauma informed way.
Engages Clients using best practices including motivational interviewing and conflict resolution and crisis de-escalation.
Maintains adherence to the Keys to Change and Key Campus policies.
Attends yearly updates for any specific trainings established for their department or specific to their position.
Adheres to policies regarding working hours, break periods and proper use of the payroll and benefits system.
Additional duties as assigned
Qualifications
Bachelor’s Degree in Human Services or related field preferred; or equivalent combination of education and relevant employment experience.
Minimum of 2 years’ experience providing homeless services or mental health services.
Must be able to communicate clearly and professionally; work autonomously and use sound judgement; demonstrate personal responsibility and integrity; show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle issues is essential.
Required Functional Abilities
Mobility sufficient to conduct regular duties within a normal office environment.
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Demonstrate proficiency in operating computers & office phone systems, including but not limited to Microsoft Office Suite (Word, Excel, Outlook), HMIS and basic telephone system functionality such as call forwarding, conferencing & voicemail management.
- Background Checks and Fingerprint Cards are required for Campus employees.
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