The Customer Service Representative role at New England Sugars is a key link between our company operations and our customers. With an in-depth understanding of our processes and systems, a customer service representative will be responsible for providing internal and external customers prompt and accurate service by accessing information from multiple sources within the organization. Reps should be building relationships by answering questions, providing guidance, removing obstacles, and resolving issues.
MANUFACTORING CSR EXPERIENCE A PLUS
· Respond timely and professionally to our customers by telephone or e-mail to answer inquiries, manage orders, or adjust existing orders, working in multiple systems simultaneously to obtain information
· Process customer orders daily according to standard operating procedures, confirming customer purchase order information, such as availability of product, quantity, and ship date
· Confirm changes are accurately entered into all systems and communications completed in a timely manner to our internal team and external customer as required
· Act as liaison between our internal and external customers to ensure customer expectations are met (internal departments include sales, quality, production, transportation, and finance)
· Verify production of product, quality release, shipping availability, and address any other requests
· Suggest solutions and alternatives when we are not able to meet our customer requests
· Perform other related duties that may be assigned to meet business needs
Qualifications:
· Three years of experience in a customer service office environment required, preferably within manufacturing
· Proficient with Microsoft Office Suite - including Excel, knowledgeable in developing and manipulating spreadsheets
· Process oriented with desire to work quickly and efficiently, while maintaining accuracy
· Experience working in a faced-paced office environment, collaborating with co-workers and management
· Skilled in problem solving and problem resolution
· SAP experience a plus
AAP/EEO Statement
New England Sugars is an equal opportunity company. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law
Job Type: Full-time
Shift:
- Day shift
Experience:
- Customer service: 4 years (Preferred)
- manufacturing setting: 1 year (Preferred)
Work Location: In person
