Join Our Team at Howard's, Inc.!
About Us: Howard's, Inc. is a dynamic and well-established women's fashion and accessories distribution company with a national presence. For over 70 years, we've been family-owned, fostering a professional and supportive office atmosphere where our team thrives.
Position Overview: Are you a motivated, detail-oriented individual with a passion for customer care and sales? We're looking for a Customer Care and Sales Administrator to join our team! If you excel at communication, have good computer skills, and a positive, solution-driven mindset, this role is perfect for you. Help us deliver exceptional customer experiences and support our sales team in a fast-paced, exciting environment.
Roles and Responsibilities:
- Customer Interaction: Engage with customers via phone and email, providing timely and professional responses.
- Support & Assistance: Aid customers and sales representatives with product information, order processing, and issue resolution.
- Sales Team Support: Handle administrative tasks such as order entry, customer outreach, and sales reporting.
- Record Maintenance: Keep customer records accurate and up-to-date.
- Collaborative Problem Solving: Work with other departments to meet customer needs and resolve issues swiftly.
- Process Improvement: Identify and propose enhancements to improve customer experience and streamline processes.
- Returns & Refunds: Manage returns, exchanges, and refunds efficiently following company policies.
- Training & Development: Participate in training sessions and team meetings to stay updated on new products and policies.
- Telephone Etiquette: Answer calls cheerfully, route them appropriately, and assist with overflow calls.
- Complaint Resolution: Ensure proper follow-up on customer complaints.
- Transaction Processing: Handle customer credit card transactions and related deposits.
- General Support: Provide administrative support for day-to-day operations and assigned projects.
- Additional Duties: Take on other tasks and projects as needed.
Qualifications:
- Proven experience in customer service or sales support roles.
- Strong proficiency in Microsoft Office Suite; experience with Microsoft GP Dynamics is a plus.
- Excellent verbal and written communication skills.
- Positive attitude with a proactive, solution-oriented approach.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and collaboratively within a team.
- High School diploma or equivalent; additional qualifications in business or a related field are advantageous.
Why Join Us?
- Be part of a long-standing family-owned company with a national reach.
- Enjoy a professional and collaborative work environment.
- Grow your skills and career with ongoing training and development opportunities.
Apply Today! If you're ready to take your career to the next level and join a company that values excellence and dedication, we want to hear from you. Apply now to become a key player at Howard's, Inc.!
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Chanhassen, MN 55317 (Preferred)
Work Location: In person
