About Jorie:
Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.
Our work environment:
Remote opportunities
Growth advancement opportunities
Flexible work environment (Work-life Balance)
Collaborative and friendly company culture
Great Benefits:
401(k) matching up to 4%
Medical
Dental
Vision
Long/Short Term Disability insurance
Life insurance $25,000 Paid by employer
PTO 2 weeks
10 and half Holidays
Job Title: Healthcare Practice Administrator
Onsite - McAllen office address: 1401 E Ridge Rd, Ste A, McAllen TX 78503
and visit 10 other onsites
Job Overview:
The GCE Healthcare Practice Administrator will serve as the senior on-site operational lead for Gulf Coast Eye, responsible for coordinating and overseeing daily front-end and back-end operations across 10 practice locations and supporting 22 providers. This role ensures consistent oversight and execution of scheduling, front office, billing, and accounts receivable workflows. The Practice Administrator serves as the primary point of contact for staff, leadership, and Jorie’s centralized revenue cycle team, maintaining accountability, performance, and communication standards across the organization.
Responsibilities:
- Lead and coordinate all front office operations including scheduling, intake, patient registration, and check-in/check-out workflows across all sites.
- Support and manage back-end revenue cycle processes including charge entry, payment posting, denial management, and AR follow-up.
- Serve as the direct operational contact for 22 providers and clinical teams, ensuring administrative processes support clinical productivity and patient satisfaction.
- Maintain real-time visibility into appointment volumes, schedule utilization, and revenue workflows.
- Supervise front office, billing, and AR staff, facilitating performance reviews, training, and ongoing workflow improvement.
- Manage day-to-day issue resolution and escalations across departments including authorization delays, coverage denials, claim submission issues, and payment delays.
- Ensure proper system access (ModMed, clearinghouse, payer portals) is maintained across the staff.
- Work with Jorie’s AR leadership to resolve high-dollar or complex denials, reduce aging, and meet DSO goals.
- Collaborate with billing teams on timely filing compliance, secondaries, bundling issues, and patient balance workflows.
- Identify and escalate automation and process redesign opportunities to Jorie’s consulting or technical team.
- Coordinate training and documentation efforts to reduce variation in processes across sites.
- Own daily productivity tracking and reporting for all assigned teams.
Requirements:
- Minimum 5 years in healthcare operations or revenue cycle leadership, preferably across multi-site practices.
- Deep knowledge of front-end and back-end RCM workflows including authorizations, eligibility, denials, and AR follow-up.
- Demonstrated ability to lead and manage interdisciplinary teams in a fast-paced, high-volume environment.
- Experience with ModMed or similar EHR systems.
- Strong understanding of payer-specific rules, coverage policies, and documentation requirements.
- Excellent verbal and written communication skills, with ability to manage up and down.
Preferred Qualification:
- Experience in ophthalmology or multi-specialty surgical settings.
- Background working with both in-house and external billing teams.
- Familiarity with revenue automation and performance metrics tracking.
- Demonstrated proficiency in ModMed, including scheduling, charge capture, claims submission, denial tracking, reconciliation modules, and the use of dashboards and reporting tools to monitor productivity, KPIs, and revenue cycle performance.
Location & Hours:
Onsite – McAllen, TX office address: 1401 E Ridge Rd, Ste A, McAllen TX 78503
Travel to 10 Onsites within McAllen, Texas
Mon-Fri 8:00 AM to 5:00 PMCST
Fulltime
Salary $90-$100K
