Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and nearly 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.
We are seeking a dedicated and enthusiastic Customer Care Support Agent to join our dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service. As a Customer Care Support Agent, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction and loyalty.
Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.- Provide accurate information about our products and services, assisting customers with their questions and concerns.
- Troubleshoot and resolve customer issues effectively while maintaining a positive attitude.
- Document customer interactions and feedback in our CRM system to track issues and resolutions.
- Collaborate with other departments to escalate and resolve complex customer issues.
- Follow up with customers to ensure their concerns have been addressed and they are satisfied with the service received.
- Participate in training and development sessions to enhance product knowledge and customer service skills.
- Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications:
High school diploma or equivalent; a degree in a related field is a plus.- Previous experience in customer service or support roles is preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficient in using computer systems and software; experience with CRM tools is an advantage.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work various shifts, including evenings and weekends if necessary.
The pay range for this role is:
70,000 - 80,000 USD per year(Remote (Waterbury, Connecticut, US))
