The Customer Order Administrator is responsible for receiving and processing customer orders, purchasing materials, and coordinating orders from vendors. They provide excellent customer service from the initial point of contact through to the confirmation of delivery and receipt.
Responsibilities:
- Maintain organized records and provide updates on customer inquiries.
- Accurate data entry into the Sage accounting program.
- Receive, interpret, and process orders for products, and follow up with customers.
- Determine costs related to products, discounts, and shipping of orders.
- Track shipments and keep accurate records in the QuickBase platform.
- Follow up with vendors on shipping orders past the estimated ship date and expedite orders as needed.
- Enter sales orders and purchase orders into MAS 90/200 (Sage).
- Verify quotes and purchase orders match.
- Coordinate purchases with vendors.
- Communicate and coordinate with the Accounting department.
- Follow company policies and procedures.
- Other job duties may be assigned.
Qualifications:
- Wholesale distribution experience.
- Inside Sales/Service support experience.
- High school diploma or equivalent.
- Basic knowledge of Microsoft Office and basic computer skills.
- High quality of customer service and professionalism.
- Strong writing skills, general math skills, and strong communication skills.
- May be required to maintain an acceptable background check, including an acceptable driving record, in accordance with company and customer requirements and local laws/regulations.
- Maintain a positive attitude and willingness to learn new skills.
- Work well in a team environment as well as independently and be a self-starter.
- Must be able to manage time and deadlines.
- Ability to handle customers and difficult situations.
Pay: $24 - $27/hr
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