Job Title: Customer Outreach & Office Administrator
Company: Lubbock General Contractors
Compensation: $100/day base + $15/hour for extended active time during on-call periods
Employment Type: 1099 Contractor (30-day trial period, with potential conversion to W-2
employee)
Schedule: 8 hours/day — Monday through Saturday coverage required, Sunday evening
optional
Standard Hours: ~9:00 AM – 5:00 PM (flexible within 1–2 hours based on customer
engagement strategy)
Job Overview
Lubbock General Contractors is hiring a proactive, organized, and tech-savvy team member to
manage customer outreach, appointment scheduling, administrative tasks, and social media
presence. This hybrid role includes 4 hours/day of active work (in-office by default) and 4
hours/day of flexible, on-call availability. The core objective is to improve the experience of every
customer and lead — keeping them informed, engaged, and supported throughout the service
process, while also driving new business through referrals and reviews.
Work Hours & Coverage Expectations
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Total coverage: 8 hours/day
Required coverage days: Monday through Saturday
Optional: Sunday evening engagement coverage
Standard work window: 9:00 AM – 5:00 PM (can vary slightly based on customer
interaction needs; should not stray more than 1–2 hours earlier or later)
Active time (4 hours/day):
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Default expectation: worked in-office
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Remote flexibility available upon request and performance consistency●
On-call time (4 hours/day):
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Can be done from anywhere
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Must be available and responsive during this period
Duties & Responsibilities
Active Work (4 hours/day)
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Outreach to existing and past customers via call, text, or email using provided scripts
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Promote referral program ($1,500 Spring Bonus)
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Request positive reviews from satisfied clients
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Address and resolve customer complaints or confusion
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Schedule and confirm appointments for solar, lawn care, fencing, and other services
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Maintain and update:
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Google Calendar – for job coordination, customer appointments, and field team
sync
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Google Sheets – for tracking outreach, lead activity, scheduling, and follow-ups
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Draft and schedule 2–3 social media posts per week per platform, including:
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TikTok
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X (formerly Twitter)
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YouTube Shorts (when video is available)
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Nextdoor○
Google Business Profile
On-Call Availability (4 hours/day)
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Respond to all incoming communication within the following standards:
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Answer phone calls live (no missed calls)
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Respond to texts, emails, and leads within 15 minutes
On-call time is reactive, not active — if no one contacts you, no work is expected
If on-call activity exceeds 30 minutes of continuous work, time is paid at $15/hour
(prorated)
This period also includes monitoring and moderating social media, such as:
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Responding to comments, questions, or messages
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Escalating issues or removing inappropriate content
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Estimated 1 hour/day or less, distributed throughout the on-call window
Primary Goals
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Ensure all customers and leads stay informed on job status and expectations
Drive referral generation (especially during Spring Bonus period)
Improve online reputation by collecting positive reviews
Mitigate negative reviews by addressing concerns early and thoroughly
Support internal teams with clear communication and well-scheduled appointments
Maintain a consistent and engaging social media presence
What We Provide●
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Company-issued iPhone for all communication and outreach tasks
Pre-written scripts, templates, calendars, and management guidance
Access to Google Workspace, Wix, and AI tools like ChatGPT
Support from management to ensure role success
What You Must Provide
- Your own laptop with stable internet access
- Familiarity with Google Sheets, Google Calendar, and online communication tools
- A quiet environment for calls and focused work when needed
- A professional, reliable, and detail-oriented approach to managing daily tasks
Compensation:
$100/day guaranteed base pay for completing the full shift (4 active + 4 on-call)
$15/hour for active time beyond 30 minutes during on-call hours, logged and added to daily pay.
Weekly availability (Mon–Sat required)
Relevant work experience●
A brief paragraph explaining why you’re a strong fit for this role
Applications are reviewed on a rolling basis. Interviews begin [insert date]. Position will remain
open until filled.
Job Types: Full-time, Contract
Pay: $100.00 - $200.00 per day
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to Commute:
- Lubbock, TX 79416 (Required)
Ability to Relocate:
- Lubbock, TX 79416: Relocate before starting work (Preferred)
Work Location: In person
