Reporting to the Partner Support Supervisor, the Customer Service Associate will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.
Job Responsibilities
- Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
- Perform accurate data entry and maintain clear, organized records of customer interactions.
- Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
- Enter and maintain accurate case records in Salesforce and other systems.
- Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
- Escalate unfamiliar or complex issues to senior team members as needed.
- Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
- Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.
- Meet monthly KPIs and adhere to schedule expectations.
YOU MUST HAVE
- 0-1 Year Customer Service
- Strong verbal and written communication skills
- Must be able to work full-time hours between 8am-8pm EST.
WE VALUE
- Experience using Microsoft Office Products
- Salesforce Experience
WHAT'S IN IT FOR YOU
- Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
- 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- 12 paid holidays each year
- Four weeks parental leave without using vacation time
- Team member discounts on company products and other retail/service providers
- Monday to Friday working hours - no weekends
- Opportunity to progress within a global business
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
