Job Summary
We are seeking a dedicated and enthusiastic Customer Solutions Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will utilize your communication skills to address customer inquiries, resolve issues, and ensure a positive experience. This position requires a proactive approach to problem-solving and the ability to work effectively in a fast-paced environment.
Responsibilities
- Engage with customers through various channels including phone, email, and chat to provide assistance and resolve inquiries.
- Utilize sales techniques to promote products and services that meet customer needs.
- Perform data entry tasks accurately to maintain customer records and track interactions.
- Handle outbound calling initiatives to follow up on customer inquiries or feedback.
- Collaborate with team members to ensure seamless communication and service delivery.
- Provide multilingual support as needed to cater to diverse customer backgrounds.
- Assist in cash handling processes when required, ensuring accuracy in transactions.
- Maintain a professional demeanor while managing challenging customer interactions.
Requirements
- Proven experience in customer service or call center environments is preferred.
- Strong sales skills with the ability to identify customer needs and recommend appropriate solutions.
- Proficient in using office software and computerized systems for data entry and record keeping.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Multilingual capabilities are a plus, enhancing our ability to serve a diverse clientele.
- Ability to work independently as well as collaboratively within a team setting.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- Previous experience in cash handling is advantageous but not mandatory.
Join us as we strive to deliver outstanding service and solutions that exceed our customers' expectations!
Job Types: Full-time, Part-time
Pay: From $35,000.00 per year
Expected hours: 20 – 60 per week
Shift:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
- Split shift
Work Location: In person
Report job
