Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship.
POSITION SUMMARY:
The Relationship Specialist in the Business Solutions Center is responsible for managing relationships with cross-functional business partners. They track and analyze key measures to identify gaps and ensure compliance. Serving as a point of contact, they foster collaboration among partners to ensure alignment of roles and responsibilities.
PRIMARY RESPONSIBILITIES:
- Relationship management of claims and deduction resolution through collaboration with COS, Sales, Credit, and other Supply Chain functions (CSA, CFSC, Physical Logistics, and Transportation).
- Trending of customer claim and deduction details and make determination of claim validity in alignment with business policies
- Collaborate with Customer Solution Analysts on return-related claims and OS&D on refusal-related claims.
- Collaborate with BSC Customer Solution Analysts on claims and deduction issues, such as pricing overrides, refusals, and drive to root cause resolution.
- Participate in Continuous Improvement activities related to E2E opportunities.
- Monitor the total outstanding deduction balance for the customer portfolio within the BSC/COS while focusing on process improvements and elimination of repeated deduction trends.
- Assist Process Optimization team with periodic audits of BSC operations
- Ensure all Nestle Next guidelines are being adhered to
- Collaborate with Process Optimization & SME team to ensure all policies/procedures are up to date & identify additional training opportunities within the BSC
- Perform root cause analysis and communicate findings and insights to appropriate stakeholders
- Provide guidance and support to cross-functional partners by utilizing, creating and/or identifying an escalation path
- Assist with potential reporting needs to enable easy tracking/trending
ADDITIONAL RESPONSBILITIES:
- Collaborate with key stakeholders, business partners (such as CFSC, Sales, COS, etc.) to ensure the quality of processes are aligned to meet the business and customer needs
- Provide 360° visibility on status of claims to customers and internal BSC teams
- Identify, analyze and initiate the escalation process based on escalation criteria
- Participate in operational reviews and implement measures for the teams or BSC based on exception management and trending analysis
- Participate in BSC projects as requested
REQUIREMENTS:
- High School Diploman required
- 2 years’ experience in Supply Chain
- Experience in two or more functional areas a plus including order management, order fulfillment, claims and deductions, warehousing, transportation, deployment, supply chain planning, etc
REQUISITION ID:
350313
#Supplychain2025
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
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