Company Description
About Us
At Sphirea Plus, we are dedicated to building lasting connections between brands and their customers. With a client-first philosophy and a results-driven mindset, we offer tailored solutions that elevate customer engagement and strengthen loyalty. Our team thrives on collaboration, integrity, and growth. We’re not just managing relationships — we’re shaping them into lasting partnerships.
Job Description
Job Description
We are seeking a Customer Support Specialist to join our dynamic team in Atlanta, GA. This role involves providing outstanding support to clients by resolving inquiries, offering guidance, and ensuring a smooth and satisfactory customer experience. The ideal candidate will have strong communication skills, a proactive attitude, and a passion for helping people.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and live chat
Troubleshoot and resolve customer issues efficiently and accurately
Document all interactions and updates in the CRM system
Collaborate with other departments to address customer concerns
Monitor and follow up on open tickets to ensure timely resolution
Provide product and service information to customers when needed
Identify recurring issues and suggest process improvements
Uphold the company’s customer service standards at all times
Qualifications
Qualifications
High school diploma or equivalent (Bachelor’s degree preferred)
Minimum of 1 year of experience in customer support or a related field
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to remain calm and professional under pressure
Familiarity with CRM platforms and support tools
Strong organizational and time-management skills
Team-oriented with a positive attitude
Additional Information
Benefits
Competitive salary: $57,000 - $63,000 per year
Opportunities for professional growth and advancement
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Ongoing training and development
Supportive and collaborative work environment
