**MONTHLY BONUSES**
For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18+ dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees!
Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers, we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!
Mercedes-Benz in Midland, Texas, a Cavender Auto Family Dealership, is currently looking for a talented Part-Time Delivery Specialist to join our growing family and help "Make Confidence Happen".
Veterans and Military spouses are encouraged to apply!
Why Work at Mercedes-Benz in Midland, Texas:
- $16.00 per hour
- Medical, Dental and Vision Insurance, and pet insurance
- Paid Time off
- Paid Maternity and Paternity leave (Parental Leave)
- Company Paid $10,000 life insurance policy
- Employee discounts on Vehicles, Service and Parts
- Professional growth and development training on a quarterly basis.
Position Summary:
Technologists are responsible for familiarizing customers with the use of their new vehicles by explaining the cars technology and personalizing settings on the vehicle for individual customers.
Here is what you will be doing:
A Delivery Specialist is a customer-focused role that helps new owners understand and enjoy their vehicle's features and technology. They provide personalized demonstrations, answer questions, and ensure a smooth delivery process. The role also involves follow-up to schedule Love-Encore redelivery appointments and track customer satisfaction. Here's a more detailed look at the responsibilities:
Core Responsibilities:
- Initial Delivery Education: Conduct detailed deliveries, explaining vehicle features, operation, and available resources like the owner's manual and Subaru net.
- Love-Encore Redelivery: Schedule and conduct Love-Encore redelivery appointments to address lingering questions and ensure customer satisfaction.
- Technology Expertise: Assist customers in personalizing their vehicle technology settings, including Starlink services.
- Customer Engagement: Follow up with new owners via text, email, or phone to ensure they return for a Love-Encore visit.
- Support and Training: Serve as a resource for sales consultants and assist with initial deliveries during busy times.
- Program Administration: Oversee Love-Encore program incentives and administrative duties.
- Customer Experience Monitoring: Track Love-Encore survey results and identify areas for improvement.
Additional Skills and Qualifications:
- Strong Communication and Interpersonal Skills: Ability to effectively communicate and build rapport with customers.
- Technical Proficiency: Comfortable with technology and able to explain and demonstrate vehicle features.
- Organizational Skills: Ability to manage appointments, track data, and maintain a redelivery calendar.
- Customer Service Focus: Passion for customer service and a desire to ensure customer satisfaction.
- Previous Automotive or Tech Support Experience: A plus, but not always required.
Here is what you will need:
- High School Diploma/GED is required
- Successfully complete MVR, background check, and pre-employment drug test.
- Valid driver's license
