General Summary:
The Field Operations Deployment Specialist – will plan and prepare drawings for aerial or buried service drops. Determines the best method for drop wire placement. Prepares detailed hand drawings. Provides support and assistance to the Field Operations Team as required. .
Essential Job Functions:
The essential job functions include, but are not limited to the following:
- Performs site visits to determine what is required to provide service.
- Communicates with the customer.
- Places flags for buried drop and/or temp route.
- Sketches buried drop forms.
- Verifies fiber connectivity is ready for customer activation
- Uses laptop in the field to update install orders and trouble calls
- Reviews installs in Omnia360 dashboards to determine if a site visit is required.
- Notes installs indicating if we can place a temp wire to activate service as soon as possible
- If FTTH, determines distribution fiber and comments in Oasis facilities management.
- Advances orders in Oasis facilities management to move from the engineering queue.
- Performs all other related duties as assigned by management.
- Locates underground facilities when necessary.
- Manages the drop contractors to get the temp buried.
- Splices fiber drop when necessary
Knowledge, Skills, and Abilities:
- Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment; makes good decisions and is willing to learn.
- Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
- Teamwork – Ability to effectively function as a team player
- Communications – Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
- Computer Skills – Skill in operating various office equipment such as personal computer, various software programs and telephone systems.
- Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality and is open to coaching and new ideas
- Organizational Support - Follows policies and procedures and completes administrative tasks correctly
- Planning and Organizing - Ability to organize and prioritize multiple work assignments.
- Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents and regulations
- Job Knowledge – Knowledge of telecommunications construction and engineering practices and principals.
- Flexibility – Must be able to work outside normal business hours when necessary.
Qualifications:
- High school diploma or GED
- Good written and verbal skills when addressing either individuals or groups
- Excellent communication and interpersonal skills and an ability to work with employees and contractors within all levels of the organization
- Computer Skills: Word, Excel, Outlook
- Time management and the ability to work with little to no supervision
- Ability to manage multiple tasks & priorities
- Must possess and maintain a valid driver’s license and clean driving record.
- Must undergo pre-employment background check to include Criminal, and Driving History – results must be acceptable
- Must remain in compliance with any federal/state regulations, as well as TruVista company policies and regulations
- Knowledge of company products and services.
- Knowledge of company policies and procedures.
- Skill in problem identification and resolution.
- Ability to pay close attention to detail.
- Ability to make sound decisions using information at hand.
- Drop bury knowledge a plus.
- Knowledge of locating instrumentation.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Good working conditions; may be slightly dirty or involve occasional exposure to some of the elements (dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc ). Must be available to occasionally work after normal business hours, based on the needs of the company.
