Dermatology Director of Operations

MNA Delivers leadership, support, and guidance to healthcare facilities of all sizes across multiple specialists with the primary goal of providing accessibility, value, and quality medical administrative support services.

Capstone Dermatology in Wasilla and Anchroage, Alaska, is looking to hire a skilled and professional Director of Operations.

Schedule: Monday-Friday 7:30 am - 4:30 pm

What You’ll Do:

The Director of Operations is a leader responsible for overseeing the non-clinical and clinical functions of the organization in collaboration with the Clinic Manager. This position works closely with the owner group to drive operational excellence, ensure fiscal responsibility, and support a positive, productive work environment. The Director provides oversight and strategic guidance, while supporting the Clinic Manager in the day-to-day clinic-level operations.

Duties and Responsibilities:

• Oversee the day-to-day non-clinical and clinical activities of the company to ensure efficient and effective operations.
• Support and guide the Clinic Manager in managing daily clinic workflows and staff operations.
• Work closely with the owner group to ensure cohesive coordination between administrative and clinical functions.
• Participate in planning, budgeting, and management-level meetings with executive leadership.
• Develop, implement, and communicate policies and procedures that align with current standards, regulations, and best practices.
• Identify opportunities for operational improvement and drive strategic initiatives to address them.
• Monitor organizational performance using financial and non-financial reports, satisfaction surveys, and outcomes data.
• Evaluate and correct negative performance variances through strategic planning and process improvements.
• Oversee annual performance evaluations and ensure timely, constructive feedback for all staff.
• Ensure all staff receive proper training in quality assurance/control and meet required standards.
• Stay up to date with federal, state, and payer regulations; update internal policies and procedures accordingly.
• Ensure risk management, reimbursement practices, and financial oversight are embedded into daily operations.
• Provide leadership, mentorship, and support to department leaders and administrative staff.
• Promote employee engagement, accountability, and a culture of continuous improvement.
• Ensure departments are appropriately staffed and resourced to meet operational goals and patient needs.
• Collaborate with finance leadership on budgets, forecasts, and cost-control strategies to ensure fiscal viability.

• Other duties may be assigned as necessary to support business needs.

Supervisory Responsibilities:

This job has supervisory responsibilities, including administrative and clinical support teams. This includes scheduling, assigning tasks, approving timecards and leave requests, providing performance feedback, and supporting professional development. The manager ensures accountability, fosters a collaborative work environment, and serves as the primary point of contact for resolving staff concerns and operational issues.

What You Need For This Job:

• An Masters degree in healthcare administration, business, or a related field is required. A Bachelor’s degree is preferred and may be substituted for some experience in certain cases.
  
• A minimum of two to four years of progressively responsible experience in a clinical or medical office setting is required. This experience should include exposure to areas such as patient flow coordination, staff supervision, scheduling, billing processes, or compliance with healthcare regulations.
  
• Must reside in or near Wasilla, Alaska or willing to commute.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• To perform this job successfully, an individual should know Database software, internet software, and word processing software.
• Ability to regularly sit, stand, walk, use hands or feel, talk, and hear. Ability to occasionally sit, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardization situations.
• Must be able to lift and/or move 25 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with a disability to perform essential functions.

What You’ll Love About Us:

• Great Company Culture- We embrace diverse perspectives and prove the freedom to grow, innovate and create.
• Rest and Relaxation- Enjoy 15 days of paid time off with an increase after five years and six paid holidays!
• Health Benefits- Access to medical, dental, and vision plans, with HSA and FSA options, as well as short- and long-term disability coverage. We also provide $25,000 in employer-paid life insurance for added peace of mind.
• Prepare for the future- Fidelity 401(k) with a generous employer match of up to 4.5% and access to a personal financial planner.
• Healthy Working Environment- We prioritize a safe, empowering, and inclusive work culture.

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check and drug screen before official employment.

Medical Network of Alaska, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.