Director of Operations

Purpose: To lead a high-performing team of operators who deliver excellent patient care and enhance the spirit of continuous improvement; delivering regional performance expectations of this organization and nurturing a healthy, high-performance culture. Ensure that we provide consistent and disciplined level of execution in servicing our customers; adhere to all compliance and safety guidelines; and protect, optimize, and secure all company assets.

Expectations: Above all else, be ON the team. Uphold the values of TridentCare. Act with integrity. Work intentionally to meet the organizational objectives set for our region. Work alongside, sometimes for, and always with the other members of the Regional Leadership Team. Guide, develop, and lead personnel. Rigorously promote and demand systems. Be logical. Think critically. Make decisions that justifiably meet TridentCare’s needs. Never settle, continuously improve.

Engage with all functions of the business to advertise initiatives, increase value-added productivity, cause healthy conflict for the purpose of organizational improvement, expand and promote corporate knowledge and standards, etc.

Engage in open, healthy, and continuous communication across the entire organization.

Responsibilities:

• Carry forward the “torch” for our organization. Set the rhythm and tone for designated area. Build team capabilities and enthusiasm for our organization and the work that we do.
• Earn and maintain the team’s respect. Protect the people and our processes.
• Ensure the region’s timely delivery of quality beside diagnostic services.
• Ensure compliance and safety procedures are adhered to at all times.
• Oversee area operation’s business affairs (P&Ls, Quality, Customer Service, Personnel, etc.)
• Actively engage as a member of the regional Senior Leadership Team to develop aggressive targets and build team excitement for attaining those targets (e.g. growth, profitability, productivity, etc.).
• Coach, lead, and develop Area Managers and other direct reports to meet team goals
• Oversee Area Managers’ development of Leads
• Work with regional and corporate sales teams to develop growth strategies in the markets we serve; and identify opportunities to collaborate and enhance area service offerings or adjust service as appropriate for business area conditions
• Evaluate and optimize effectiveness of plans and resources

Tasks:

• Manage activities to meet/exceed compliance and financial expectations of designated areas.
• Regularly travel to work alongside AMs, techs, and leadership team to coach, be coached, lead and develop each other to meet individual and team goals.
• Prepare and deliver financial performance outcomes and project initiatives during regional presentation of Monthly, Quarterly, and annual Operating Reviews.
• Document and evaluate area performance. Identify variance from expected performance.
  • If negative variance, take action to implement improvement plans to correct
  • If positive variance, take action to share best practices across region and organization
• Prepare and maintain spreadsheets, create PIVOT tables, seek out and attack anomalies.
• Use the scientific method to continuously improve our standard work procedures.
• Oversee Area Managers’ effectiveness and timeliness of performing job duties; including but not limited to productivity, personnel, buildings, equipment, and fleet.
• Daily planning with Area Manager(s). Review prior day’s operations activities and set current day’s expectations for service delivery (ex: Turnaround Times, Rolled Cases, Productivity Goal, Service Levels, At-Risk mitigation activities, etc.).
• Coach AMs through daily continuous improvement activities that lead us toward goals/targets.
• Safeguard Data integrity. Maintain company records by using the designated systems (ex: Fleet, Asset Tracking, Rad Mobile, IT Equipment, etc.) and confirm and ensure requisitions, logs and all other pertinent documents are collected, secured, and sent to the designated location.
• Perform and oversee all staffing and personnel related matters in service area (e.g. hiring, performance evaluations, compliance training, registries & licensures, etc.)
• Monitor utilization of all company assets (XRAY, Ultrasound, Fleet, etc.) and when needed coordinate the redeployment to areas where the assets can be optimized.
• Oversee all sites inspections, machine inspections, and other inspections as needed
• Create buzz about our organization inside and outside our markets. Uphold and improve our reputation, client relations, and attract prospective clients by attending trade shows, association meetings and other events with or without our national, regional, and/or local sales teams.
• Resolve customer concerns appropriately.
• Resolve and act on any compliance or elderly justice activities.
• Arrange and participate in appropriate internal meetings (e.g. leadership, team, fleet, call center, TRAD, etc.).

Requirements, non-negotiable (skills and behaviors):

• Exemplifies trust; behaves with Integrity and Passion for the work we do
• Has high emotional intelligence and ability to bring out the best in people
• Approaches challenges as if each is an opportunity
• Personal and professional desire to continually improve
• Ability to manage time as needed to meet deadlines and prioritize workload
• 24/7/365 availability, as needed. We are a mobile healthcare organization. Patient care never sleeps. We have systems and teams in place but we must be certain that we always have coverage and be willing to be called on whenever our patients need us most.

Skills / Experience:

• Minimum 2 years: healthcare management or medical diagnostics experience with solid comprehension of and vocabulary for medical imaging in radiology and ultrasound, preferred
• 10+ years: management experience, Operations management preferred
• Ability to communicate effectively throughout value-stream; including possibly Directors of Nursing, Administrators, patients/families, potential clients, industry associations, vendors, radiologists, all internal depts/teams, etc.
• Financial acumen is required with prior P&L responsibility preferred.
  • Ability to read profit and loss statements as well as other financial metrics used for measuring the health of the business.
• Demonstrated ability to lead and develop high performing team.
• Advanced computer skills:
  • Microsoft Excel - At minimum be able to create and analyze large data sets
  • Microsoft Outlook, Word, Teams
  • Internet, intranet, and savviness to learn various software
  • Mobile device management, apps
• Resourceful with strong analytical, critical thinking, and problem-solving skills.
• Excellent organizational and communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and write routine reports and correspondence.
• Self-starter with strong time management skills and the ability to prioritize workload.

Certificates / Licenses / Registrations:

• XRAY and/or Ultrasound Tech Certification (Preferred)
• LSS or other process improvement certification (Preferred)

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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