Penhall Company has been shaping the future of concrete services for over 65 years. As the nation’s leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise—we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.
Note: Potentially Remote, not 100% guaranteed)
Main Purpose:
Responsible for service calls and work scheduling of services.
Schedules and dispatches workers, equipment, or vehicles as requests are received. Maintains logs, records and schedules of calls received, monitors resources and vehicles, etc.
Essential Core Competencies:
- Operational Efficiency: Demonstrated ability to manage day-to-day operations and optimize resource usage.
- Leadership : Proven ability to lead and develop teams with a focus on servant leadership.
- Customer Focus : Commitment to providing excellent service and resolving issues to meet customer needs.
- Time Management : Skilled at managing multiple tasks and schedules, ensuring timely execution of all operational activities.
- Attention to Detail: Ensures accuracy in scheduling, dispatch, and equipment management.
- Safety Conscious : Proactively enforces safety standards and promotes a safety-first culture.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Key Relationships:
Internal
Division Manager, Area General Manager, VPShop Manager/Dispatch, Mechanics, Technicians, Laborers, Administrative Staff
External
Industry Associations, CustomersSpecific Role Responsibilities:
Receive or prepare work orders
Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
Determine types or amounts of equipment, vehicles, materials, or personnel required
Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs
Order supplies and equipment, and issue them to personnel
Arrange for necessary repairs in order to restore service and schedules
Relay work orders, messages, and information to or from work crews, supervisors, and field personnel
Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
Prepare daily work and run schedules.
Maintain files or records of customer requests
- Other duties as assigned by divisional leadership or senior dispatcher
Ability to multitask while remaining detail oriented
Expert knowledge of principles and methods for dispatching personnel and equipment
Expert knowledge of local thoroughfares, routes and surrounding areas
Proficient communication and organizational skills essential
Ability to type 65-70 WPM accurately and take dictation
Professional level position. Incumbent receives minimal guidance and supervision
Union Labor Relations (as required) – basic principles of labor / management partnerships
Computer/Office Machines – Microsoft Word, Excel, Outlook
English – proficient in business writing and verbal communication
Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
Ability to pass pre-employment and random screening for illegal substances
- Knowledge and accuracy in arithmetic important
Legal Disclaimer:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))
