DMV Processor I-III

The DMV Processor manages all aspects of loan titling - from reviewing and processing DMV documentations to coordinating with dealers to receive titles and issue checks. This position also handles member and dealer inquiries related to loan payoffs, title releases, and the DMV process, ensuring each interaction is met with professionalism and accuracy. With responsibilities that include supporting notary public signing administration, the Processor helps safeguard compliance while contributing to a smooth and positive member experience.

This is an on-site position based at our Abbott Headquarters (1941 Abbott Rd.)

Pay Range: 20.03/hr. - $27.94/hr.

ESSENTIAL JOB FUNCTIONS FOR LEVEL I:

• Receives titles from dealers and releases check accordingly. Check distribution is tracked and maintained in a log accurately.
• Receives payoffs and releases titles to dealers and members, closes loan files and releases the credit union liens timely.
• Process the paid loans list weekly send out appropriate titles to dealer, member or financial institution.
• Maintains title drawer and processes incoming perfected titles, logging and filing them in proper sequence when received.
• Maintains all areas of UCC processing from initiation to termination and continuation.
• Prepares and provides lien release letters as needed for members who have lost their titles.
• Processes Letter of Guarantee in a timely manner.
• Maintains service events for title request.
• Process Dealer GL transfers to get checks to the branches in a timely manner or vice versa.
• Process UCC fees and reporting.
• Process fees through Auto Pilot (SWBC) for additional fees not collected at the time of closing or short payoffs.
• Answers incoming telephone calls from branches, insurance companies and dealers.
• Answers loan payoff and title questions.
• Assists with notary administration as needed. To include notarizing lien releases, POA’s and SPOA’s.
• Monitors the department phone queue to ensure calls are being answered and distributed withing standards set.
• Assists with the annual title audit.

ADDITIONAL RESPONSIBILITIES FOR LEVEL I:

• Meets the current standards as established for the department in the completion of all assigned duties.
• Communicates all potential problems to the Member Assistance Management in a timely manner.
• Performs other duties as assigned.
• Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.
• Prepare scanning for all DMV Processor work weekly.
• Complete the max age report and letters monthly.

ADDITIONAL ESSENTIAL JOB FUNCTIONS FOR LEVEL II:

• Obtain State of Alaska permissions for use of the DMV terminal for processing. Will need to have fingerprinting done as well as pass a background check.
• Accurately processes and prepares DMV packets at the DMV terminal.
• Follow up with the member on DMV packets that are missing documentation.
• Contact out of state DMV centers to process out of state title work.
• Monitor monthly reports for direct and indirect loans for title tracking to ensure we have received all loan packets.

ADDITIONAL ESSENTIAL JOB FUNCTIONS FOR LEVEL III:

• Performs the Auto Advantage Audit report weekly.
• Complete the max age report and letters monthly.
• Completes the Allied Insurance tracking weekly.
• Completes the credit card loans with balance report weekly.
• Process the M-Life exceptions monthly
• Completes the loan verification requests as they come in.

QUALIFICATIONS:

• High school graduate or equivalent.
• A minimum of one (1) year working in loan administration preferred.
• Must have good clerical, communication and organizational skills.
• Must have good attention to detail, communication and organizational skills.
• Knowledge of Microsoft systems is desirable with emphasis on Word and Excel.
• Must be flexible, detail-oriented, and able to work with many interruptions in a fast-paced atmosphere.
• Must have excellent written and oral communication skills.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML), FCRA and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

Thank you for your interest in this opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.