The Chase Shopping team is creating an exciting new shopping destination for Chase customers that helps them level up how they shop and get more from the brands they love. We're using the power of Chase to bring new inspiration, value and convenience to millions of people.
As an E-Commerce Relationship Management Product Manager in Offers & Shopping, you will be a key player in the program growth and relationship management of key Chase Shopping third party vendors (e.g. Cartera powering Shop-through-Chase). You will help craft the program & marketing, strategy, develop market-leading product innovation, steer the Chase Shopping consumer experience evolution, and more. You will also act as a principal relationship manager as it relates to the product, driving strategy and engagement with internal business stakeholders and external partners. This role requires the ability to drive results partnering with multiple cross-functional stakeholders (e.g., marketing, design, analytics, finance, business development, and others), both internal and external.
Job responsibilities
- Combine vision, creativity, research, and data-based insights to transform the Shopping customer experience with product innovation through partnership vendor product & technology teams
- Lead discovery on new initiatives, including determining and refining business value, customer value and working with internal and external tech partners for tech feasibility
- Create and champion new ideas and use cases by getting feedback from internal and external stakeholders, user research, data & analytics, customer feedback loops and analyzing the competitive landscape
- Build relationships and collaborate with external vendors and commercial partners
- Develop partnership strategy, including overall vision, partnership economics, product integration, marketing opportunities, and go-to-market initiatives
- Provide metrics inputs to various reporting decks; communicate key performance indicators to stakeholders/sr. leaders- Demonstrated ability to effectively manage cross functional projects, dependencies and bottlenecks
- Partner with Legal, Risk, Controls and Compliance to ensure adherence with internal policies and regulatory requirements
Required qualifications, capabilities, and skills
- 5+ years of experience in eCommerce/retail product management, program/project management, corp dev, and/or strategy
- Dive deep to get to the root cause of problems and to properly unfold solutions managing complex scenarios
- Successfully exert single-threaded ownership on programs and initiatives, and lead them towards results and positive impact on customers and the business
- An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams to align and solve shared problems
- Ability to identify and address program execution needs in a fast-paced environment
- Solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams
- Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners
- Great at balancing strategic & creative thinking and tangible execution
Preferred qualifications, capabilities, and skills
- MBA or equivalent degree
- Program/Project Management Certification
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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
