Ecommerce Strategy and Operations Manager, Marketplaces

Ecommerce Strategy and Operations Manager, Marketplaces

Pixi Inc. Los Angeles, California (On-site)

Our Company:

As one of the fastest growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is quickly becoming one of the most recognized brands in the industry. Due to our continued success, we are expanding and looking for a talented Ecommerce Strategy and Operations Manager, Marketplaces to join our team!

Responsibilities:

• Managing day-to-day operations for Pixi, Amazon, TikTok Shop, and Meta across all markets.
• Managing day-to-day operations for Chinese marketplaces, such as Tmall, JD.com, and WeChat.
• Optimizing product listings to ensure high visibility and engagement across digital marketplaces.
• Navigating and resolving issues related to account standings, listing restrictions, or any marketplace-related challenges.
• Collaborating with the creative team to produce high-quality visuals and content for online listings.
• Managing promotional campaigns across various markets to increase sales and brand visibility.
• Ensuring that all listings align with Pixi's branding guidelines, and that they adhere to marketplace-specific requirements.
• Analyzing performance metrics to strategize and implement improvements in listing quality.
• Developing an integrated Chinese e-commerce and social commerce strategy.
• Developing a best-in-class Pixi LIVE commerce go-to-market strategy across all platforms.
• Researching and identifying new platform features and opportunities for Pixi Beauty products.
• Supporting quarterly strategic growth planning and presenting to Senior Leadership Team.
• Exploring new international platforms to develop a strategic marketplace roadmap.
• Partnering with the operations team to ensure timely product availability and order fulfillment for marketplace orders.
• Generating regular performance reports detailing sales volume, marketplace health, and customer reviews/feedback.
• Liaising with customer service to address and resolve product or delivery issues highlighted by customers on marketplaces.
• Working closely with the digital marketing team to cohesively advertise and promote products across platforms.
• Collaborating with the EMEA account management team to ensure stock availability, pricing accuracy, and promotional consistency.
• Sharing insights from marketplace analytics with the wider team to inform broader marketing and sales strategies.
• Work closely with Senior Management Team to enable maximum growth.