About us
MTMI provides world-class continuing education and training for medical imaging professionals with a specific focus on programs for technologists, mammographers, sonographers, dosimetrists, medical physicists and physicians. Our programs are taught by experts with national reputations in their field including: Radiography, mammography, computed tomography, magnetic resonance imaging, bone densitometry, ultrasound, PACS/imaging informatics, nuclear medicine, fluoroscopy and radiation oncology. We deliver an outstanding educational experience in many convenient formats including live training courses, seminars, simulcasts, webinars and on-demand videos to help medical imaging professionals excel in their career and improve patient care. Hands-on workshops are also offered to provide practical and effective training opportunities.
MTMI is owned by The College of Health Care Professions and this position requires adherence to CHCP’s core values, which are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do.
Job Title: Education Coordinator
Summary: Reporting to the President, the Education Coordinator provides a smooth, un-fragmented and consistent customer experience across all touchpoints and at all stages of the customer journey. The Education Coordinator provides administrative and project/logistical support for all MTMI programs, courses and events. The Education Coordinator works with the MTMI team to format and produce printed course handouts and/or e-materials as needed, with a working knowledge of PowerPoint, Adobe Pro. Word and Excel and will assist the MTMI with special projects, if needed. He/she will have a working knowledge of Webinar platform software (Zoom, Teams, etc.), AV and conference room equipment set-up and functionality. The Education Coordinator will have an expert understanding of touchpoints across the entire MTMI portfolio and be able to empathize with customers’ point of view. The role of Education Coordinator is Full-Time, primarily spending the workweek in the office.
The Education Coordinator is a highly motivated, innovative, strategic, analytical, detail oriented and self-driven individual that will provide leadership and coordination in the registration aspect and delivery of programs, courses and events. This individual will need strong organizational and time management skills and have a passion for quality, customer service, and delivering a high quality service and experience.
Core Values:
· Innovation: We embrace organizational goals and drive positive change.
· Compassion: We care about our students, their future employers, and the communities that they serve.
· Accountability: We are committed to responsibly upholding and reinforcing our values.
· Respect: We are accepting and considerate of others, regardless of background, abilities, or beliefs.
· Excellence: We execute our goals with passion and purpose and strive for the highest quality in our results.
Essential Duties and Responsibilities
· Strive consistently to be a positive example for MTMI, the sponsoring institutions, the community, the students, and customers of MTMI.
· Become proficient with the Aceware customer database and Website management maintenance.
· Answer phones and direct customers as appropriate.
· Process registrations and financial transactions over the phone, as needed.
· Rectify all credit cards and enter information into excel spread sheets.
· Enter check payments into Aceware and send checks to be processed. Enter information into excel spreadsheets.
· Create invoices as needed.
· Track receivable and follow up on unpaid invoices.
· Manage customer payment plan.
· Validate and activate program certificates via the website, as needed.
- Create and monitor open lines of communication with the speakers and MTMI team members to ensure course materials are submitted and reviewed in a timely manner.
- Format and produce printed course handouts and/or e-materials as needed.
- Ensure course-related materials, supplies, equipment, marketing collaterals, etc., are available in classroom settings as appropriate.
- Participate in “On-Call” duties on occasional weeknights and weekends. Will “flex” schedule to support courses and programs as needed.
- Organize, coordinate, prepare, and set up A/V requirements during presentations, if needed.
- Work closely with speakers and the MTMI team to trouble-shoot production issues ensuring the webinar and course sessions run smoothly, as needed.
- Prepare necessary equipment/material for each assigned webinar, as needed.
- Travel as needed to events to assist in class set-up/tear down, assist with registration, record keeping etc.; ensure food and beverage orders are accurate and delivered appropriately; work with hotel/venue staff to ensure meeting rooms are comfortable; assist in troubleshooting as needed
- Assist in managing oversight of office inventory and supplies
- Strong project management, customer service and relationship building skills
- Strong written and verbal communication, able to deliver clear, concise information tailored to specific and varied audiences
- Exceptionally detail-oriented and organized, ensuring quality and consistent output
- Ability to effectively solve problems, think creatively, make decisions and take action, exercising independent judgment
- Ability to maintain a professional and positive attitude and work independently with little guidance in a fast-paced, changing environment
- Meet all established deadlines as outlined
- Assist with special projects, as needed.
JOB REQUIREMENTS
Knowledge, Skills, Abilities, and Other Characteristics
· Strong project management, customer service and relationship building skills.
· Strong written and verbal communication, able to deliver clear, concise information tailored to specific and varied audiences.
· Exceptionally detail-oriented and organized, ensuring quality and consistent output.
· Ability to effectively solve problems, think creatively, make decisions and take action, exercising independent judgment.
· Ability to maintain a professional and positive attitude and work independently with little guidance in a fast-paced, changing environment.
· Proficiency in Adobe and MS Office applications (Word, Excel and PowerPoint) Physical Requirements.
· Knowledge of medical terminology preferred.
· Ability to manage multiple, often conflicting priorities.
· Aptitude to learn and use new software.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
· Analytical - Collects and researches data; Uses intuition and experience to complement data.
· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
· Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
· Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
· Change Management - Communicates changes effectively; Builds commitment and overcomes resistance.
· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
· Organizational Support - Follows policies and procedures.
· Strategic Thinking - Understands organization's strengths & weaknesses; Analyzes market and competition.
· Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
· Safety and Security - Observes safety and security procedures.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
· High School diploma or GED required. Associate degree preferred.
· Minimum of two years of office setting experience.
· Prior experience in education, health care, or a related field preferred
· Excellent interpersonal and communication skills with high emotional intelligence.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of students, customers or employees of organization.
Math Ability:
Ability to calculate figures and perform statistical analysis.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Travel Requirement:
· Approximately 25% to include some travel to MTMI events, clinical affiliates, and/or tradeshows
· Valid Driver’s License
Supervisory Responsibilities:
Direct Supervision of the following:
· N/A
Computer Skills: Must be proficient in Microsoft Office (i.e. Excel, Outlook, PowerPoint, and Word) and data entry.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear.
Mission Statement: The College of Health Care Professions is dedicated to providing quality training to individuals interested in the allied health care fields. Knowledge and proficiency are attained through demonstration; actual operation of equipment; and practice of learned techniques. It is our aim to provide students with the knowledge and technical proficiency that will make them employable for entry-level positions in the allied health care field.
Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job elements, responsibilities, skills, duties, requirements, or conditions is not exhaustive, but merely illustrative of the current requirements of the essential functions of the job.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Ability to Commute:
- Milwaukee, WI 53226 (Preferred)
Ability to Relocate:
- Milwaukee, WI 53226: Relocate before starting work (Preferred)
Work Location: In person
