Summary
Oversee incoming referrals and inquiries for services to Developmental Disabilities Department and assist with the screening and hiring of new program staff . Maintain and create local partnerships; market and expand existing services; establish cooperative agreements, which extend to service provision associated with the GESMV mission.
Essential Duties & Responsibilities
1. Manage all incoming referrals and inquiries abouts services provided in DD Services which include Adult Day, Homemaker Personal Care, Community Employment, and Vocational Habilitation programs.
2. Remain knowledgeable about GESMV’s DD Services Programs to market and inform referral sources and community about current opportunities as well the overall awareness of services provided. Present programs, informally and formally, to interested parties including potential participants, their families, residential caregivers, the local County Boards of Developmental Disability Services and community partners.
3. Maintain open communication with department Director and Managers to facilitate new referral process, establish waiting lists and maintain appropriate census. Maintain accurate knowledge of up-coming opportunities, services, and extended locations.
4. Act as primary liaison with local referring agencies; ensure active communication regarding progress of all referrals. Maintain a positive relationship with personnel of referral and other social service agencies to extent that mutual problems can be resolved, and services adapted to meet the individual needs of common clientele.
5. Complete intake process for new referrals including but not limited to, responding to initial referrals, offering tours of program locations, facilitating individual team meetings, and following all processes for new starts in internal systems.
6. Assist with new hire paperwork, on-boarding, drug and background checks as needed to facilitate new work opportunities.
7. Collaborate with Human Resources division to identify potential DD staff members. Assist with completing initial job screenings and, coordinate interviews with Managers and Director for candidates which may include assisting with conducting the interviews on behalf of the Managers and Director
8. Assist with creating and updating marketing materials which may include, but not limited to newsletters, program flyers, event flyers, and social media posts.
9. Assist with visiting various DD locations to take pictures and gather content for marketing materials and social media outlets.
10. Attend any provider and informational fairs to market programs available with DD Services.
11. Demonstrate knowledge of broad range of occupations, volunteer and recreational opportunities, and other non- profit opportunities. Maintain excellent relationships with non-profit volunteer, recreational sites, and potential employers. Assist with identification of new volunteer, employment opportunities and recreational opportunities for various DD programs.
12. Meet or exceed individual departmental program goals as established with supervisor, including overall census, daily attendance, and placement.
13. Ensure knowledge of all software and systems utilized for daily, weekly, and monthly data entry. Ensures compliance of all data entry.
14. Assist, as assigned, with operations to ensure adherence to all requirements related to specific funding sources.
15. Maintain records, submit weekly reports as required, and provide input to referral sources regarding individual placement and program progress. Provide weekly and monthly reports to Quality Assurance. Ensure that paperwork is in compliance with GESMV guidelines and regulations. Monitor case records and report generation to ensure accurate and timely documentation.
16. Assist with reporting necessary statistical data to ensure that participants are assigned in making timely and appropriate vocational decisions and so the accountability/requirements of the Agency can be satisfied.
17. Develop professional relationships with key organizational and community stakeholders through individual presentations, meetings, and other avenues to maintain ongoing contact.
18. Assist program Managers and Director in identifying organizational and community meetings, task forces, or other ongoing meetings requiring GESMV representation. Attend meetings as assigned.
19. Stays compliant and trained in First Aid, CPR, AED, Medication Administration, and all other required yearly and monthly trainings.
20. Completes other job duties as assigned.
21. Complied with all Agency policies, procedures, and safety standards throughout work areas and maintains same to meet CARF, HIPPA, Department of Labor, and other regulatory standards.Supervisory Responsibilities
Supervisory Responsibilities
None.
Education Requirements
Minimum of high school diploma, Bachelor’s Degree preferred or a minimum of 3 years’ experience in a similar position.
Experience Requirements
Must be able to demonstrate excellent written and face to face communication and perform functions on computer to complete financial records, case notes and reports. Previous experience working with people with disabilities.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.
- Must maintain the ability to pass a criminal background check and random drug screens.
1. Ability to follow through with projects and assignments in a timely and efficient manner.
2. Working knowledge of Microsoft Office products.
3. Ability to organize multi-faceted workload.
4. Ability to effectively document case notes, hours of service, and plans of action.
5. Excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers, employees, employers, community stakeholders, and partners.
6. Ability to effectively present information to management and/or public groups.
7. Ability to use discretion and independent judgement in oversight responsibilities and the delivery of services.
8. Self-motivated, quick learner, creative thinker
9. Ability to interact cordially and productively with a variety of people.
10. Good organizational and time management skills.
11. Ability to take initiative, make decisions, and work well with little supervision.
12. Ability to keep information confidential.
13. Excellent communication and written skills essential.
14. Understand how to market programming by creating and maintaining flyers, social media content, and other creative ideas to ensure the community aware of services provided.
COMPETENCIES FOR THIS POSITION:
1. Action Oriented Compassion Motivating Others
2. Decision Quality Ethics and Values Organizing
3. Time Management Listening Planning
4. Problem Solving Informing Presentation Skills
5. Customer Focus Integrity and Trust Patience
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
- The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
- The noise level in the work environment is usually moderate.
Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.
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